Front Office Manager in Brisbane

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

An exciting opportunity has become available for an experienced and passionate Front Office Manager to join the team at Oaks Brisbane on Felix Suites. This is a fixed-term contract covering parental leave, effective immediately to mid-June 2027. Fantastic opportunity to lead a high-performing Front Office team and make a meaningful impact on the guest experience.

As the face of the hotel, you will create memorable guest experiences, lead and support your team, and ensure the smooth operation of the Front Office function. If you are a customer-focused leader who thrives in a fast-paced hospitality environment, we'd love to hear from you.

Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensuring they are settled in their rooms.
• Maintaining professional, open and honest communication to assist guests and make accurate bookings.
• Guiding & supporting the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner.
• Resolving & responding to guest complaints in a timely and professional manner.
• Maintaining accurate guest accounts and assisting with daily reporting.
• Effectively managing team roster to meet budgets.
• Supporting Hotel Manager with recruitment.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday.
• Shift times scheduled within 7:00am to 11:00pm.
• Immediate start available.

Employment Details:

• Fixed-term parental leave contract for approximately 9 months.
• Immediate start available.
• Full-time position.
• Opportunity to lead an established Front Office team.
• Potential future opportunities within Minor Hotels may be available, business needs permitting.

Qualifications:

• Minimum 2+ years' experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting.
• A passion for delivering exceptional, pro-active customer service.
• Availability to work a variety of shifts, including weekends and public holidays if required.

Additional Information:

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.