At a Glance
- Tasks: Design and implement secure ServiceNow solutions for Defence and government environments.
- Company: Join a global consulting firm with a focus on innovative IT solutions.
- Benefits: Long-term contract, competitive pay, and work in a secure environment.
- Other info: Collaborative team environment with opportunities for professional growth.
- Why this job: Make a real impact in Defence while working with cutting-edge technology.
- Qualifications: TSPV clearance and strong ServiceNow implementation experience required.
The predicted salary is between 90000 - 110000 $ per year.
Service Now Developer - ITSM/ITOM | TSPV Clearance
We are seeking an experienced Service Now Developer to work with a global consulting firm to deliver end-to-end Service Now solutions within highly secure Defence and government environments.
Working across high-side and low-side networks, you will deliver secure ITSM and ITOM solutions within complex Defence and government environments in Canberra.
This hands-on role will involve Service Now development, configuration, MID Server deployment, system integrations, testing and technical documentation across restricted and segmented networks.
Candidates will require strong Service Now implementation experience, Defence or Federal Government exposure, and an active TSPV clearance.
This is a hands-on project-delivery role where you will collaborate with architects, project managers and client stakeholders to deliver robust, fit-for-purpose solutions.
- Long term contract, Canberra, ACT Located
- Secure Defence Environment
- TSPV (Top Secret Positive Vetting) Required
Key Responsibilities
- Design and implement Service Now ITSM and ITOM solutions within secure environments
- Deliver Incident, Problem, Change, Request, CMDB and Service Catalogue workflows
- Configure Discovery, Service Mapping, Event Management and Orchestration capabilities
- Deploy and troubleshoot MID Servers across segmented and restricted networks
- Develop Service Now functionality using Java Script, Glide Script, Business Rules, Script Includes, Client Scripts, UI Policies and Flow Designer
- Build integrations using REST, SOAP, LDAP, file-based interfaces and e-bonding
- Facilitate requirements workshops and solution walkthroughs with technical and business stakeholders
- Develop and execute unit, system integration and user acceptance testing
- Support data migration, cutover and go-live activities
- Produce solution designs, as-built documentation, runbooks and knowledge-transfer materials
- Ensure solutions comply with the Australian Government ISM, PSPF and client security requirements
Skills/ Experience Required
- An active TSPV security clearance
- At least two years of hands-on Service Now, Microsoft Service Manager or BMC implementation experience across multiple project lifecycles
- Strong Service Now ITSM experience across Incident, Problem, Change, CMDB, Service Catalogue and Service Portal
- Strong ITOM experience, including Discovery, Service Mapping, Event Management and MID Server architecture
- Service Now development experience using Java Script and platform scripting capabilities
- Experience configuring and troubleshooting MID Servers within segmented network environments
- Strong knowledge of integration patterns, including REST, SOAP, LDAP and file-based integrations
- Experience working within Australian Defence or Federal Government environments
- Strong stakeholder engagement and technical documentation skills
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