Nutrimetics Australia is a direct selling organisation and is one of Australia and New Zealand's leading skincare and beauty companies with operations in both Australia and New Zealand. We are a strong household brand name, with a large Consultant sales force across Australia and New Zealand.
About the role
We are on the lookout for a motivated and enthusiastic Customer Service Operator (internally known as Consultant Support Centre (CSC) Operator) to join our small but tight-knit team. This is a customer-facing role, integral in providing support to our consultants in Australia and New Zealand, creating a positive interaction and memorable experience, every time.
Reporting to the Customer Service Manager, the main duties and responsibilities of this role include but are not limited to:
Receiving and managing call contacts in a confident, efficient and timely manner, including responding to enquiries relating to accounts, orders, promotions and incentives, and product content descriptions and returns
Providing responses to online web chat
Managing all email correspondence in a timely manner
Ensuring up to date knowledge of all current promotions, incentives, events and training programs
Auditing of Consultant account history and following corporate guidelines on credit control
Providing administrative support to the wider team
Essential requirements of this role
Completion of HSC or equivalent
A minimum of 3 years demonstrated experience in a client-facing customer service role, receiving calls and responding to written correspondence, within a Customer Service, Sales, or Marketing team
Ability to navigate through multiple internal systems to ensure accurate recording and sharing of information
Excellent time management skills with the ability to juggle a variety of tasks and work on duties concurrently
High level of attention to detail
Demonstrated experience working in a team environment and willingness to 'go the extra mile'
Why work for us
- Fun, inclusive and supportive work environment
- Modern office with undercover parking
- Generous staff discounts on entire product range
Nutrimetics welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds and people with disability. Please indicate if you have any accessibility requirements in your application or speak with the contact person should you be called for an interview. We provide reasonable adjustment for people with a disability during the recruitment process and on employment.
Only applicants with permanent working rights in Australia will be considered.
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Customer Service Operator in Sydney employer: Nutrimetics
Nutrimetics offers a dynamic work environment with opportunities for professional growth in the beauty and skincare industry. Employees benefit from a hybrid working arrangement and a supportive team culture that emphasizes collaboration and recognition. The company values strong communication skills and provides training and development programs to enhance employee capabilities.
