Care Services Specialist in Melbourne

Nurse Next Door is a national home care provider. Our Care Services Team plays a critical role in answering inbound calls, managing client inquiries, and coordinating client and employee schedules from all over Australia. With the purpose of “Making Lives Better”, Nurse Next Door is passionate about making a difference in the lives of the people we serve.

Our Care Services Team is located in our office in Hawthorn, Victoria, and operates 24 hours a day, 7 days a week. We are currently recruiting for experienced Customer Service Specialists who are available to work on a full-time basis working onsite in our Hawthorn Office.

About the Opportunity

• Are you a customer service superstar who loves delivering that absolute "Wow!" experience?
• Do you thrive in a vibrant, fast-paced environment surrounded by passionate, like-minded people?
• Our Care Services Team in Hawthorn is growing! While our essential care operations run 24/7, we are offering the ultimate work-life balance with a choice of 2 different shift schedules.
• If you are a problem-solver who loves helping others and wants to represent a premium care brand like Nurse Next Door, we want to hear from you!

Available Full-Time Schedules and a (4-Day Compressed Roster)

• For the early birds a morning roster (Sunday to Thursday): 6:00 AM – 2:00 PM
• For the night owls an evening roster (across the 7 days): 2:00 PM to 10:00 PM
• Evening Roster (Friday to Monday): 1:30 PM – 10:00 PM

Location: This is a 100% office-based role at our Hawthorn headquarters.

Requirements

• A strong ability to focus on details
• Strong problem-solving skills to fill client schedules both long-term and short-term
• Strong computing skills to ensure all essential information is gathered, documented, and properly communicated
• Multitasking client and caregiver inquiries and follow-ups via email and phone
• Holistically engage and listen to the caller to gather essential information to determine the needs
• Represent the Nurse Next Door brand and provide exceptional care and education for prospective clients and their families over the phone

Qualities

• You love providing exceptional customer service and exceeding customer expectations
• You have high emotional intelligence - active listening, compassion, and empathy come naturally to you.
• You have exceptional written and verbal communication skills
• You are process-driven and love following systems
• Interpersonal skills through active listening and compassion to the caller
• Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
• You thrive in a busy environment, and short deadlines don't phase you
• Solution-oriented individual not afraid to ask questions

Benefits

• Our people promise! We want to be the next step in your career and provide opportunities for career growth and progression
• An award-winning culture recognised for being disruptive and innovative within the healthcare space
• We value and appreciate the fact that you care
• We'll guide you while also giving you the opportunity to thrive on your own two feet
• We celebrate and recognise every achievement, no matter big or small

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