At a Glance
- Tasks: Coordinate service operations, support customers, and manage technical inquiries.
- Company: Join Kingspan Water and Energy, a leader in sustainable solutions.
- Benefits: Competitive salary, hybrid work options, and wellness support.
- Other info: Enjoy team culture with monthly BBQs and structured recognition programs.
- Why this job: Be the vital link in a fast-paced environment and make a real difference.
- Qualifications: Customer service experience with strong organisational skills.
The predicted salary is between 49500 - 60500 $ per year.
Convenient Commute - Minutes from major highways
Salary aligned to experience and reviewed annually
Opportunities for hybrid work upon successful completion of probation
Join our Service and Warranty Team in the rewarding and essential role of Service Coordinator.
Are you a highly organised problem solver who thrives in a fast-paced environment? We are looking for a dedicated Service Coordinator to act as the vital link between our customers, technicians and warranty partners. In this role, you will ensure our service operations run seamlessly while delivering exceptional support to our clients when they need it most.
Key Responsibilities:
- Customer Support and Inquiry Handling - respond to service and warranty inquiries providing technical advice, quotations and consistent follow up to build strong client relationships
- Technical Troubleshooting - diagnose pump and tank issues over the phone to resolve faults efficiently before coordinating further technical support
- Service Scheduling - Effectively prioritise and dispatch service jobs for Service Technicians and external suppliers
- Warranty and Order Administration - Process warranty claims and handle data entry for jobs, sales orders and quotes.
Prior experience in a customer service role with a focus on scheduling and job allocation is highly regarded.
What's in it for you:
- Team Culture - Connect at monthly site BBQs
- Recognition - Benefit from our structured reward and recognition programs
- Family Support - Balance life and work with paid parental leave
- Wellbeing - Access confidential mental health and wellness support via our Employee Assistance Program (EAP)
About Us:
Kingspan Water and Energy Pty Limited is Australia's market leader in water storage, rainwater harvesting, wastewater treatment and portable energy storage solutions. We manufacture, deliver and install custom steel rainwater harvesting tanks for residential, commercial and rural clients.
Service Coordinator – Perth employer: Nulsen Disability Services
Mills Oakley is an exceptional employer located in the vibrant city of Melbourne, offering a dynamic work culture that prioritises diversity and inclusion. As a National Early Careers & Projects Advisor, you will have the opportunity to lead impactful HR initiatives while benefiting from professional growth opportunities and a supportive team environment. The firm values collaboration and innovation, making it an ideal place for proactive HR professionals looking to make a meaningful difference in their careers.
Contact Details:
Nulsen Disability Services Recruitment Team
