At a Glance
- Tasks: Provide top-notch IT support and manage client interactions across various channels.
- Company: Join NTT DATA, a leader in managed services with a focus on client care.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Work in a dynamic environment with 24/7 support and diverse challenges.
- Why this job: Be the first point of contact and make a real difference in client experiences.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 47700 - 58300 $ per year.
NTT DATA is seeking a Managed Services Service Desk Agent to act as a senior service desk resource and first point of contact for clients and vendors.
The role involves handling calls, chats, tickets, and mailbox management, applying standard procedures to resolve incidents and service requests.
Key responsibilities include logging and diagnosing requests, providing timely updates, collaborating with resolver groups, and generating breach/aging reports.
Senior Service Desk Analyst — 24/7 IT Support & Client Care in Sydney employer: NTT Ltd
NTT Ltd is renowned for its technical excellence and leading innovations, making a significant impact on clients and society. The company fosters a diverse and inclusive workplace where employees can grow, belong, and thrive, offering opportunities to work on cutting-edge AI and business applications. With a focus on professional development and strategic client outcomes, NTT Ltd provides a supportive environment for career advancement.
