At a Glance
- Tasks: Join our team to design and implement innovative ServiceNow solutions.
- Company: NTT DATA, a leader in tech services with a focus on innovation.
- Benefits: Hybrid work options, ongoing training, and career development opportunities.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact on enterprise-scale transformation projects while growing your skills.
- Qualifications: 2-4 years of hands-on ServiceNow experience and strong problem-solving skills.
The predicted salary is between 112968 - 138072 $ per year.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible.
We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.
Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
About The Role
We are looking for a motivated and technically minded Service Now Technical Consultant to join our growing Service Now delivery team.
This is an excellent opportunity for a consultant with hands‑on Service Now experience who is looking to further develop their technical and consulting capabilities while working on enterprise‑scale transformation projects.
You will work closely with senior consultants, developers, architects and clients to support the design, configuration, implementation, and enhancement of Service Now solutions.
The role will provide exposure across multiple Service Now modules, including ITSM, HRSD, SPM and ITOM, as well as system integrations and platform development.
Key Responsibilities
- Support the design, configuration, and implementation of Service Now solutions.
- Assist in the preparation of solution design documentation, including High‑Level and Low‑Level Designs.
- Configure and customise Service Now applications in accordance with platform best practices.
- Participate in requirements gathering workshops, design discussions, and solution playback sessions.
- Support the development and testing of integrations using APIs, Integration Hub, MID Server, REST, and SOAP services.
- Collaborate with senior consultants, developers, and client stakeholders throughout delivery engagements.
- Assist with system testing, defect resolution, and deployment activities.
- Prepare and maintain project documentation, user guides, and technical artefacts.
- Contribute to process improvement initiatives and Service Now best practices.
- Provide ongoing support and enhancement recommendations to clients where required.
- Required Experience & Skills
- Approximately 2-4 years' experience working with the Service Now platform.
- Hands‑on experience configuring and supporting Service Now solutions.
- Exposure to one or more Service Now modules such as: ITSM (IT Service Management), HRSD (Human Resources Service Delivery), SPM (Strategic Portfolio Management), ITOM (IT Operations Management).
- Understanding of Service Now platform capabilities, configuration, and administration.
- Experience or exposure to integrations using REST APIs, SOAP, Integration Hub, or MID Server.
- Strong analytical and problem‑solving skills.
- Ability to translate business requirements into practical technical solutions.
- Good communication and stakeholder engagement skills.
- Strong documentation and organisational capabilities.
- Desired Experience
- Exposure to SAP Success Factors integrations or HR technology platforms.
- Experience working within Agile project environments.
- Previous consulting or customer‑facing experience.
- Experience supporting enterprise‑scale Service Now implementations.
- Personal Attributes
- Strong willingness to learn and develop technical expertise.
- Team‑oriented with a collaborative approach.
- Detail‑oriented and committed to delivering quality outcomes.
- Proactive, adaptable, and customer‑focused.
- Effective communicator with a professional and positive attitude.
Why Apply?
- Opportunity to work on enterprise‑scale Service Now transformation programs.
- Exposure to a broad range of Service Now modules and technologies.
- Supportive and collaborative delivery environment.
- Ongoing training, certification, and career development opportunities.
- Hybrid working flexibility across Sydney, Melbourne, or Brisbane.
- About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100.
We are committed to accelerating client success and positively impacting society through responsible innovation.
We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services.
Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have experts in more than 70 countries.
We also offer clients access to a robust ecosystem of innovation centres as well as established and start‑up partners.
NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
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ServiceNow Technical Consultant in Sydney employer: NTT DATA, Inc.
NTT DATA is an exceptional employer, offering a dynamic and inclusive work environment where you can thrive as a ServiceNow Technical Consultant. With opportunities for ongoing training and career development, you'll be part of a collaborative team working on enterprise-scale transformation projects across Sydney, Melbourne, or Brisbane. Join us to make a meaningful impact while enjoying the flexibility of hybrid working arrangements and being part of a global leader in technology services.
