NTT DATA is seeking a Managed Services Service Desk Agent to join its Sydney-based team. This senior service desk resource serves as the first point of contact for clients and vendors, handling calls, chats, tickets and mailbox management in line with SOPs.
You will diagnose requests, provide first-call resolution where possible, and collaborate with resolver groups to ensure timely updates and incident handling. A strong ITIL background and ability to work a 24x7 roster are preferred.
Senior Service Desk Analyst - Hybrid IT Support in Sydney employer: NTT DATA, Inc.
AMSA is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals in the tech industry. With a strong focus on employee growth, AMSA offers continuous learning opportunities and the chance to work on cutting-edge projects within the Dynamics 365 and Power Platform ecosystem. Located in a vibrant area, employees enjoy a supportive environment that values their contributions and encourages meaningful engagement with multidisciplinary teams.
