Customer Retention Manager
Sydney CBD | On site | $75k-$85k + super + comms
My client is a growing payments business looking for a Customer Retention Manager to look after their key customers. The role is mostly retention and account management, with some cross selling into existing accounts.
What you'll be doing
- Managing a portfolio of key customers as their main point of contact
- Running regular business reviews and checking in before problems turn into churn
- Owning relationships with at risk customers and putting retention plans in place
- Watching transaction and usage trends so you can step in early when something drops
- Finding ways to grow usage and cross sell across your accounts
- Handling day to day queries and issues, and working with Product, Sales and Operations to get them resolved
What you'll bring
- 2-3+ years in customer service, retention, account management or key account management
- A track record of juggling multiple accounts without dropping the detail
- Staying calm and professional when a customer is unhappy
- Good listening, negotiation and presentation skills
- Strong written and verbal communication
- Comfort in a fast moving business where things change
This is a 2 stage interview process, interviews are being scheduled for next week.
#J-18808-Ljbffr
Customer Retention Manager in Sydney employer: NT Partners
At NT Partners, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As an MSP located in a vibrant tech hub, we offer competitive benefits, ongoing professional development opportunities, and a supportive environment where you can grow your skills while making a meaningful impact on our clients' success. Join us to be part of a team that values expertise and encourages mentorship, ensuring that every member has the chance to thrive.
