At a Glance
- Tasks: Lead consumer engagement and advocate for patient rights in a dynamic healthcare environment.
- Company: Department of Health, focused on improving patient experiences in Northern Territory hospitals.
- Benefits: Attractive salary package, professional development opportunities, and a chance to make a real difference.
- Other info: Join a diverse team committed to culturally responsive and inclusive care.
- Why this job: Shape healthcare services and ensure every voice is heard in patient care.
- Qualifications: Experience in healthcare management and strong advocacy skills required.
The predicted salary is between 160413 - 178993 $ per year.
The Consumer Engagement Manager provides strategic leadership for consumer engagement, patient advocacy and complaints management across Royal Darwin and Palmerston Hospitals. Working closely with executive leaders, clinicians and community stakeholders, the position promotes the rights, interests and experiences of patients, families and carers, ensuring consumer perspectives inform service planning, delivery and evaluation.
The role leads the Consumer Engagement Team to strengthen culturally responsive, inclusive and person-centred care for the diverse Northern Territory community. Through management of complex consumer issues and strategic advice, the position drives quality improvement, service excellence and positive consumer experiences across Royal Darwin and Palmerston Hospitals.
Selection will be made at SP1 or N6 level depending on the qualifications and experience of the successful applicant.
Contact: Maree McHarg on 08 8922 8841 or maree.mcharg@nt.gov.au
Remuneration Package: Remuneration Package $160,413 - $178,993 (including salary $136,380 - $152,357)
Experience Level: Senior Professional Officer 1
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