Customer Service and Administration Officer
NSW Stoma Pty Ltd is a not-for-profit organisation dedicated to the support of members who have undergone surgery resulting in aColostomy, Ileostomy, Urostomy / Ileal Conduit or other external pouch procedure. We are a non-Government, self-help organization, tasked with distributing stoma and related products on behalf of the Department of Health.
As a registered charity our primary focus is to support our members by:
- Supplying our members with essential products to manage their stoma
- raising the standard of care and wellbeing for all ostomates
- providing information, education, encouragement and emotional support through our website, journal and our regional and urban information & education days
- funding a free clinic for members with our Stoma Nurse
- representing ostomates and advocating on their behalf to the government, both federal and state.
- Additional assistance to members as required.
Reporting line: Deputy Manager and General Manager
Location: Unit 5, 7-29 Bridge Rd, Stanmore NSW 2049
Duties include:
- Front line Customer service duties including monitoring and answering emails, answering phone calls from members and Stomal Therapy Nurses and front desk reception duties
- Processing customer orders using dedicated software
- Liaising with suppliers and members as required re availability of goods
- Processing member payments and following up with members re: outstanding payments
- Assisting in the warehouse including picking & dispatching orders
- Assisting in other duties as required
- Maintaining the office environment including keeping the area clean and tidy at all times.
This is an entry level position and full training will be provided.
Prerequisites:
- Good computer literacy
- Proficiency using MS office suite inc outlook, word and excel
- Excellent attention to detail
- Ability to work well in a team
- Ability to work with minimal supervision
- Quick learner
- Ability to prioritise tasks while working to competing deadlines
- Reliable and punctual
- Compulsory successful police check
Great team environment
Salary Packaging available
Training & professional development opportunities provided
Salary Range: working under the Clerks Private Sector Award – salary commensurate with experience
