At a Glance
- Tasks: Lead design of user-focused digital experiences for NSW Health's ServiceNow platform.
- Company: Join eHealth NSW, a digital centre of excellence impacting healthcare.
- Benefits: Enjoy hybrid flexibility, competitive salary, and extra days off each month.
- Other info: Mentorship opportunities and a culture of design excellence await you.
- Why this job: Make a real impact on healthcare while growing your design skills.
- Qualifications: Experience in human-centred design and strong collaboration skills required.
The predicted salary is between 153559 - 182954 $ per year.
Senior Platform Designer (Health Manager Level 4)
Lead the design of digital experiences that impact employees across NSW Health, driving user-centred innovation on one of the state's largest Service Now platforms – while enjoying hybrid flexibility, competitive pay, and real career growth.
- Permanent Full Time
- Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
- Attractive salary from $153,559.00 up to $182,954.00 + 12% Super + 17.5% annual leave loading
- Applications Close: 11:59pm, Monday 26th October 2026
- Your work matters at e Health NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.
Join e Health NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at e Health NSW .
Join the Team
As a Senior Platform Designer in our Service Now team, you'll lead the design of intuitive, user-focused digital experiences that make a real impact across NSW Health.
By combining user research, design leadership and strategic collaboration, you'll turn insights into scalable solutions that support major programs, projects and platform enhancements.
In this role, you will
- Lead user-centred design initiatives across strategic Service Now programs and projects, working closely with Product Owners and developers throughout discovery and delivery.
- Drive the end-to-end design lifecycle, from discovery and research through to prototyping and high-fidelity design.
- Facilitate workshops and collaborate with stakeholders to turn insights into impactful design solutions.
- Produce accessible, scalable design artefacts that promote consistency across the Service Now platform.
- Mentor junior designers and foster a culture of design excellence across the team.
- Demonstrated experience leading human-centred design initiatives across the full design lifecycle within complex enterprise or Saa S environments.
- Proven ability to translate user research and insights into practical, user-focused design solutions.
- Strong stakeholder engagement and collaboration skills, with the ability to work effectively across technical and business teams.
- Hands-on experience delivering workshops, user research, wireframes, prototypes and high-fidelity designs.
- A passion for mentoring others, building design capability and fostering a culture of design excellence.
- Why work at e Health NSW
At e Health NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:
- Hybrid and flexible working options to support balance and productivity
- Allocated day off per month in addition to annual leave
- Salary packaging to maximise your take-home pay
- Important information
- This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
- If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.
NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales.
It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.
Senior Platform Designer in Sydney employer: NSW Health
St Vincent’s Hospital Sydney is an exceptional employer, offering a supportive work culture that prioritises compassion and community service. Located in the vibrant Darlinghurst area, employees benefit from competitive pay, not-for-profit salary packaging, and flexible working arrangements, including two days of remote work each week. With a strong focus on professional growth, staff have access to study leave, scholarships, and wellness programs, making it a rewarding place to build a meaningful career in healthcare.
