Patient Experience Manager in Sydney

The ideal candidate will have strong communication and written skills, excellent time management and the ability to build effective relationships with a wide range of stakeholders. They will be a collaborative team player who actively listens and values diverse perspectives, while working closely with senior executives, district services and external agencies to meet deadlines and achieve positive outcomes.

Selection Criteria

• Do you have current Authority to Practice as a Registered Nurse with Australian Health Practitioners Regulation Agency (AHPRA)? Please attach a copy of your AHPRA registration in your application (Nurse Manager Grade 2 Requirements Only).
• Describe your relevant tertiary health qualification and/or relevant equivalent experience within a hospital environment.
• Can you describe a time when you managed a sensitive or complex complaint within a hospital environment? How did you communicate and negotiate with multiple stakeholders to achieve a timely and appropriate resolution, and what strategies did you use to maintain your own resilience during the process?
• Provide an example where you identified a systemic issue through patient feedback or risk analysis and implemented a quality improvement initiative. What was the outcome?

If you'd like more details, we're here to help.

Diversity, Culture & Inclusion

We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact ***************@health.nsw.gov.au. We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

More Than Just a Job – Why Work With Us?

• 12% superannuation
• Salary packaging and novated leasing via Annual leave with 17.5% leave loading (for full-time and part-time staff)
• One extra day off each month for full-time employees
• Work-Life Balance
• Flexible work options, including hybrid and varied hours (depending on the role)
• Paid maternity and parental leave
• Generous leave options like long service and carers leave

Grow Your Career

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

Child Safe Employment

South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Temporary Positions

For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.