At a Glance
- Tasks: Manage health information requests while ensuring patient privacy and compliance.
- Company: Join Western Sydney Local Health District at Westmead Hospital.
- Benefits: Competitive hourly rate, supportive team environment, and career growth opportunities.
- Other info: Encourages applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people.
- Why this job: Make a meaningful impact in healthcare by protecting sensitive patient information.
- Qualifications: Strong organisational skills, attention to detail, and teamwork abilities.
The predicted salary is between 38.44 - 38.44 $ per hour.
Make a meaningful impact by protecting patient privacy and information integrity. Apply your records management and analytical skills in a vital healthcare service. Build your career with a leading public health service in Western Sydney.
Turn complex health information requests into accurate, timely and compliant outcomes that support patient care, privacy and legal processes.
Employment Type: Temporary Full Time (up to 6 October 2027)
Position Classification: Administration Officer Level 3
Remuneration: $32.27 - $38.44 per hour
Hours Per Week: 38
Location: Westmead Hospital
Where you’ll be working: Join Western Sydney Local Health District at Westmead Hospital, where your work will contribute to the responsible management of sensitive health information and the delivery of trusted healthcare services. As part of the Health Information & Records Service (HIRS), you’ll work alongside a dedicated team committed to accuracy, confidentiality, collaboration and responsive service.
You’ll be part of a dynamic environment where priorities can change quickly, attention to detail is essential, and your contribution helps ensure health information is handled securely and responsibly.
- Work within a specialised Health Information Release team supporting a range of internal and external stakeholders.
- Collaborate with healthcare professionals, patients, legal representatives and other authorised parties.
- Apply NSW Health legislation, privacy requirements and established records management procedures.
- Contribute to a service that values accountability, teamwork and the timely delivery of accurate information.
What you’ll be doing: As a Health Information Release Officer, you’ll manage the end-to-end processing of Release of Information (ROI) requests, ensuring sensitive clinical information is reviewed, tracked and disclosed appropriately. Your strong organisational skills, sound judgement and commitment to confidentiality will help deliver accurate responses within required timeframes.
- Manage information requests: Process requests from courts, police, coroners, solicitors, insurers, healthcare providers, patients and other authorised parties.
- Review and analyse health records: Identify and extract relevant information from clinical, electronic and paper-based records, ensuring accuracy and appropriate handling of confidential information.
- Ensure privacy and compliance: Apply the NSW Health Records and Information Privacy Act 2002, relevant legislation and WSLHD policies and procedures when processing requests.
- Coordinate and communicate: Liaise with internal teams and external stakeholders, monitor deadlines, maintain accurate records in the HPRM corporate record-keeping system and meet established performance targets.
- Maintain service quality and continuity: Track records, follow up outstanding requests, prepare workload statistics and provide operational support across WSLHD sites when required.
Make a difference with Western Sydney Local Health District. Bring your attention to detail, commitment to confidentiality and passion for quality service to a role that makes a difference behind the scenes of healthcare. Join a team where your work supports the responsible use of health information, strengthens trust and contributes to better health service delivery.
- Understanding of patient confidentiality, Release of Information policies & knowledge of health record processes.
- Excellent organisational skills with the ability to manage time appropriately, prioritise workload and work under pressure.
- Demonstrated enthusiastic work ethic and the ability to work as part of a team.
- Excellent computer skills across a variety of applications.
- Demonstrated attention to detail.
- Excellent written and verbal communications skills.
- Ability to work with minimal supervision and use initiative.
- Ability to work across multiple WSLHD facilities as required.
Applications Close: 4 November 2026
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard. Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations.
Please note: In accordance with NSW Health policy, priority will be given to Australian citizens and permanent residents. A person who is not an Australian citizen or permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or the advertised position.
Health Information Release Officer in Sydney employer: NSW Health
St Vincent’s Hospital Sydney is an exceptional employer, offering a supportive work culture that prioritises compassion and community service. Located in the vibrant Darlinghurst area, employees benefit from competitive pay, not-for-profit salary packaging, and flexible working arrangements, including two days of remote work each week. With a strong focus on professional growth, staff have access to study leave, scholarships, and wellness programs, making it a rewarding place to build a meaningful career in healthcare.
