Administration Officer Outpatient Department in Cumberland

Be the first point of contact for patients and visitors. Coordinate specialist clinic appointments in a busy hospital setting. Join a supportive team committed to exceptional patient care. Manage appointments, deliver outstanding customer service and build positive patient experiences in a fast-paced outpatient healthcare environment.

Where you'll be working:

At Auburn District Hospital, you'll join a friendly, collaborative and patient-focused team dedicated to providing high-quality healthcare services to a diverse and vibrant community. The Outpatients Department plays a vital role in supporting patient access to specialist care, and this position offers the opportunity to make a meaningful contribution to the patient journey every day. Working alongside clinicians, administrative professionals and multidisciplinary teams, you'll be part of an environment that values teamwork, respect, continuous improvement and professional development.

• Join a welcoming and supportive team culture
• Work in a diverse healthcare environment serving the local community
• Collaborate with medical, nursing and allied health professionals
• Contribute to improving patient access and experience across outpatient services
• Access opportunities for ongoing learning and career development

What you'll be doing:

This rewarding role is responsible for providing efficient administrative support and exceptional customer service to patients, carers and clinicians within the Outpatients Department. You will help ensure clinics operate smoothly while supporting the delivery of high-quality patient care.

• Coordinate, schedule and manage outpatient clinic appointments and patient bookings
• Register patients and maintain accurate information in iPM and Cerner systems
• Provide professional customer service to patients, carers, visitors and healthcare staff
• Support clinic operations by arranging interpreters, rescheduling appointments and managing enquiries
• Work collaboratively with multidisciplinary teams to improve processes and achieve positive patient outcomes

Selection Criteria:

• Experience in a frontline customer service role and the ability to effectively manage difficult and challenging situations.
• Effective interpersonal and communication skills.
• Proven time management and organisation skills with attention to detail.
• Demonstrated experience with Microsoft Word, Excel and Outlook programs.
• Ability to work under pressure in a busy and demanding environment.
• Demonstrated experience in organising and setting work priorities.

This is an Aboriginal Targeted position in accordance with section 21 of the Anti-Discrimination Act 1977 (NSW). Aboriginal and Torres Strait Islander people are strongly encouraged to apply, and preference will be given to a suitably qualified Aboriginal or Torres Strait Islander applicant. People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.