Administration Officer Level 2a - Mental Health Services in Blacktown

Join a supportive team at Blacktown Hospital and make a meaningful difference to patients, families and staff. Work in a modern hospital with excellent staff amenities while managing vital ward administration and helping create a welcoming, well-organised environment that supports quality mental health care.

Employment Type: Permanent Full Time

Position Classification: Administration Officer Level 2A

Remuneration: $72,870.50 - $73,915.11 per annum

Hours Per Week: 38

Location: Blacktown

Where you'll be working: Join Mental Health Services at Blacktown Hospital, a modern teaching hospital serving one of Sydney's fastest-growing and most culturally diverse communities. Located in B22, you'll become an important part of the ward team, helping ensure the smooth day-to-day operation of the unit and supporting clinicians to deliver exceptional patient care.

Blacktown Hospital offers a contemporary and supportive environment, with:

• State-of-the-art facilities designed to enhance patient care and staff experience.
• A diverse, collaborative environment within a major teaching hospital.
• Dedicated outdoor staff spaces and landscaped gardens supporting staff wellbeing.
• Convenient access to Westpoint Shopping Centre, just a 10-minute walk away.
• Onsite parking options, all-day street parking and easy access to Blacktown train station.

What you'll be doing: As a Ward Clerk, you'll provide essential administrative and customer service support to nurses, medical staff and allied health professionals. Working under the direction of the Nurse/Unit Manager, you'll use your initiative and organisational skills to keep ward operations running efficiently.

• Provide professional, compassionate customer service to patients, families, visitors and staff.
• Deliver accurate ward administration, including patient data entry, records management and maintaining inpatient files.
• Support patient flow and ward operations through timely processing of documentation and information.
• Coordinate the safe storage and return of patient belongings, clothing, files and ward resources.
• Work collaboratively with the multidisciplinary team to respond to competing priorities and resolve day-to-day administrative challenges.

This is an opportunity to bring your organisation, resilience, attention to detail and customer service skills to a role where your work directly contributes to the patient experience and supports a busy mental health team.

Ready to make a difference? Join Western Sydney Local Health District and be part of a team committed to delivering safe, compassionate and high-quality care to our community. Bring your skills, experience and commitment to patient-centred service and help us create better health outcomes for Western Sydney and beyond.

Key Requirements:

• Effective communication skills including accurate spelling, good comprehension, confidence in the spoken word and ability to deal confidently and courteously with people at all levels.
• Demonstrated experience in word processing, spreadsheet and database software.
• Strong organisational skills and ability to meet deadlines.
• Capacity to work under broad supervision and to undertake a diverse range of tasks as an effective member of a team in a high pressure, high volume work environment.
• Proven experience dealing with patients/clients and their families/carers.

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard. This is an Aboriginal targeted position. As priority is given to a suitable candidate who is Aboriginal, applicants will need to provide information to corroborate their Aboriginality. Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have Australian citizenship or permanent Australian residency.