At a Glance
- Tasks: Manage hospital switchboard and provide clear communication in a fast-paced environment.
- Company: Join a passionate health service team making a difference in the community.
- Benefits: Competitive pay, part-time hours, and a supportive work culture.
- Other info: Diverse and inclusive workplace where everyone feels valued.
- Why this job: Be a vital part of patient care and support in a rewarding role.
- Qualifications: Strong verbal communication skills and experience in high-volume call environments.
The predicted salary is between 37.2 - 37.2 $ per hour.
We are seeking an enthusiastic, reliable, and customer-focused individual with a calm, professional manner and a strong commitment to providing high-quality communication and support in a fast-paced environment.
Employment Type: Permanent Part Time
Position Classification: Telephonist Level 2
Remuneration: $35.75 - $37.20 per hour
Hours Per Week: 8
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work every day. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone. There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives. NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensuring that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working: Hornsby Hospital Switchboard
What you'll be doing: The Telephonist position is responsible for the efficient operation of the hospital switchboard and paging system, ensuring calls are answered in a timely manner, with clear and concise communication, providing a 24-hour service for NSLHD.
People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.
Candidates will need to meet the following criteria:
- Exceptional verbal communication with a clear, polite, and articulate phone manner, alongside strong written communication abilities.
- Demonstrated experience in a hospital switchboard, call centre, or similar high-volume, fast-paced communications environment.
- Demonstrated ability to remain calm under pressure and manage difficult, urgent, or emergency situations.
Applications Close: 9 November 2026
Tentative Interview Date: 21 November 2026
Telephonist in Sydney employer: NSW Government
The Department of Customer Service (DCS) is an exceptional employer, offering a dynamic work culture that prioritises collaboration and employee wellbeing. With flexible work arrangements, diverse career opportunities, and a commitment to inclusivity, DCS empowers its staff to thrive while making a meaningful impact on government services across NSW. Join us in shaping the future of customer service in a supportive environment that values your contributions.
