Emergency Clerk in Sydney

Employment Type: Permanent Full Time or Part Time

Position Classification: Administration Officer Level 3

Location: Nepean Hospital

Remuneration: $37.27 - $38.44 per hour

Hours Per Week: Up to 38

Requisition ID: REQ696653

Applications Close: 10/11/2026

With CORE Values of Collaboration, Openness, Respect and Empowerment, working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us: Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions. Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care.

Looking for a fast-paced and rewarding role where no two days are the same? Join the Emergency Department at Nepean Hospital as an Emergency Clerk and become an essential part of a team that helps deliver timely and efficient care to our community. We are seeking motivated and adaptable individuals to provide vital clerical and customer service support within our busy Emergency Department. Full-time and part-time opportunities are available across a dynamic 24/7 service, with successful applicants working a rotating roster including morning, day, afternoon, and night shifts.

In this important role, you will support the smooth operation of the department through:

• Patient registration, admissions, transfers and discharges
• Patient flow coordination
• Record management
• Financial processing
• Communication support

Working across all Emergency Department workstations, you will help maintain accurate patient information, facilitate effective communication between staff, patients and families, and ensure compliance with organisational policies and procedures. If you thrive in a team environment, enjoy providing outstanding customer service, and are looking to make a meaningful contribution to patient care, we encourage you to apply!

Benefits available to eligible NBMLHD employees:

• Accrued Day Off (ADO)
• Opportunity for extra tax savings through Salary Packaging
• Novated Leasing
• Great education opportunities through Education Training Service which offers over 110 courses each year
• Access to our Employee Assistance Program (EAP) for staff and family members
• Fitness Passport

What you will bring to the role:

• Demonstrated experience providing high-quality frontline customer service in a busy environment, including the ability to manage challenging situations, resolve issues and respond appropriately to the needs of patients, visitors and stakeholders.
• Demonstrated experience using effective verbal, written and interpersonal communication skills to build positive working relationships and communicate with a diverse range of people in a professional and respectful manner.
• Demonstrated ability to work effectively both independently and as part of a multidisciplinary team, contributing to shared goals while maintaining responsibility for individual tasks and outcomes.
• Demonstrated experience using computerised information systems for data entry, record management and administrative processes, with a strong focus on accuracy, attention to detail and data quality.
• Demonstrated ability to organise, prioritise and adapt work activities in a fast-paced environment with competing demands, frequent interruptions and changing priorities while maintaining service standards.
• Demonstrated experience working under pressure to meet key performance indicators, deadlines and operational requirements, while maintaining accuracy, professionalism and customer service standards.
• Demonstrated understanding of the importance of confidentiality, privacy and information security, with experience handling sensitive information in accordance with organisational policies and legislative requirements.
• Demonstrated flexibility, reliability and commitment to supporting a 24-hour service, including the ability to work rotating shifts and respond to changing operational needs.

Additional information: For role related queries or questions contact Toynia Hall on. NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply. Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.