Customer Service Representative – Wellington (Dubbo, NSW, Australia)
Location: Wellington Service Centre, Dubbo, NSW
Employment type: Part‐time, 12‐month contract (minimum 20 hours per week; full‐time workload scheduled Wednesday to Friday)
Salary: $74,118 – $90,386 per annum plus superannuation and leave loading
Responsibilities
- Provide support to customers through face‐to‐face interactions and inbound calls in a blended frontline environment
- Deliver accurate information and practical solutions to a wide range of enquiries
- Resolve complex enquiries with confidence and attention to detail
- Ensure the confidentiality of personal and sensitive information
- Contribute to a positive customer experience in a fast‐paced environment
- Support team success through collaboration and flexibility across Service Centres
Qualifications
- Strong communication skills and a genuine passion for customer service
- Experience managing both face‐to‐face and inbound call interactions
- Attention to detail and confidence handling complex enquiries
- Intermediate computer skills and ability to navigate multiple systems efficiently
- Understanding of handling confidential and personal information responsibly
- Collaborative mindset and commitment to team success
- Adaptability to a busy, fast‐paced environment while maintaining customer focus
Opportunity
At the Wellington Service Centre, you will play a vital role in helping members of the local community access the services they need while creating a positive experience with every interaction. Your work will support the broader goal of improving government services for all people and businesses across New South Wales.
What We Offer
- Personal and career development opportunities
- Health and well‐being programmes, including a Fitness Passport and an Employee Assistant Programme (EAP)
- Flexible rostering, including rotating shift patterns that may include Saturdays
- Competitive remuneration package with superannuation and leave loading
We are an equal‐opportunity employer committed to fostering a diverse and inclusive workplace. Adjustments to the recruitment process are available for candidates with disabilities. For assistance, please contact Talent Operations at 0282768130 or .
Customer Service Represntative - Wellington at NSW Government in Dubbo employer: NSW Government
The Department of Customer Service (DCS) is an exceptional employer, offering a dynamic work culture that prioritises collaboration and employee wellbeing. With flexible work arrangements, diverse career opportunities, and a commitment to inclusivity, DCS empowers its staff to thrive while making a meaningful impact on government services across NSW. Join us in shaping the future of customer service in a supportive environment that values your contributions.
