Assessment Officer in Parramatta

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. Temporary Full-Time until 30 June 2028 x 7 roles located in Parramatta with flexible working, a supportive team, and opportunities to grow. Salary ranges from $113,574 to $125,720 pa plus superannuation and annual leave loading.

About the role

Rewarding opportunity to be a part of a team that supports schools and students in providing essential services and support. The role will:

• Identify, appraise and advise on child protection issues and response options to facilitate appropriate referral pathways for students and/or families at risk of harm or in need of assistance.
• Some roles may require attendance at schools or conferences to present professional learning to school staff.
• Undertake assessments, provide advice in areas of child protection and wellbeing to schools.
• Maintain accurate records of reports received via the Child Wellbeing Unit's electronic reporting system.
• Provide appropriate referral pathways for students and their families in response to reports received into the Contact Centre, via phone or electronic reporting.
• Provide advice to the Child Wellbeing Unit's management on critical issues.
• Work with management, customers, community partners and other government organisations to improve service delivery.

This role works within an inbound contact centre and it functions on a roster basis. Successful candidates need to be comfortable working in a contact centre environment. The Child Wellbeing Unit hours of operation are from 8:30am to 5:30pm Monday to Friday.

About you

The ideal candidate will have:

• Child protection practice and experience, including front line child protection work with families, and direct work with professionals within child protection.
• Strong written and verbal communication skills as well as the ability to convey empathy during difficult conversations.
• Experience working in pressurised environments and show resilience working in stressful situations.
• Demonstrated skills and experience in effective use of databases (such as ChildStory).
• Efficient data entry skills including proficient typing ability.
• A working understanding of the legislation governing child protection within NSW.

Essential requirements of the role

• Current and valid Working with Children Check Clearance for paid employment.
• Competitive salary sacrificing, employer’s contribution to superannuation and annual leave loading.
• Flex Leave entitlements, generous holidays & leave conditions.
• Opportunities for advancement and mobility across the Department to support career growth.

Note: The selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment, you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

We welcome applications of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles over the next 18 months, including temporary term or ongoing roles.