Support Officer, Access and Control in Sydney

Join to apply for the Support Officer, Access and Control role at NSW Department of Customer Service.

Application Closing: Tuesday, 9th September 2025 [9:59am]

Base pay range A$84,659.00/yr - A$92,701.00/yr

Clerk Grade: 3/4

Salary Range: $84,659 - $92,701 plus superannuation and leave loading

Employment Type: Full-Time, Ongoing

Location: Parramatta based with hybrid and flexible working conditions available

About Us

The Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

The role will work with the Access and Control Manager to deliver the initiatives and deliverables in relation to Security with extensive SAP security, identity management, and role definition experience, particularly from an ERP integration perspective within a range of prior significant ERP implementations, will provide independent, analytical, and strategic input to the system user access control, leadership, and advice within the MyWorkZone.

Key Responsibilities

• Overseeing security architecture, design, development, and implementation activities, ensuring functional security requirements and designs are adequately fulfilled, and certifying that standards and strategies conform to MyWorkZone Security Architecture.
• Provide subject matter expertise across the Cluster for security, acting as a 'go to' person for all security-related questions.
• Provide innovation in effectively utilising standard design principles and services to optimise outcomes and reduce risks in security.
• Develops, monitors and maintains application security policies, standards, guidelines and procedures that align with the corporate strategic plan.
• Supports the projects during implementation, manages the transition, and supports post-go-lives.
• Evaluate the design for the security objects and provide solutions that align with SAP Security Best Practices and audit compliance when required.
• Participate in regular team meetings to ensure deliverables are on track and any risks and impacts identified activities related to the Project.
• Data-driven solutions to address business problems and opportunities.

About You

• Proven experience in a complex, integrated, multi-business unit heterogeneous environment.
• Experience aligning the SAP landscape and technical solution options with functional requirements.
• Demonstrated substantial experience in scoping, documenting & executing data and system access authorisation concepts across a heterogeneous system landscape.
• Experience integrating Cloud applications into security frameworks like IAS, IPS, IAG, SAC, DataSphare.
• Experience during at least three significant ERP projects with a similar functional focus and organizational width.
• Working knowledge of user modelling, authorisation, screen modelling, and documentation tools, with ARIS and Floor Plan Manager highly regarded.
• Experience with SAP GRC & IDM systems, mobile, tablet, and PC-based user access and security.
• Define an access governance approach for the landscape.
• Define governance, risk, and control mechanisms covering all business processes.
• Ensure audit and compliance requirements are supported.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Salary Grade 3/4, with the base salary for this role starting at $84,659 base plus superannuation.

For enquiries relating to recruitment please contact Michael Yoon via Michael.Yoon@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, 9th September 2025 [9:59am]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Michael.Yoon@customerservice.nsw.gov.au or 02 9494 8351.