At a Glance
- Tasks: Lead the development of innovative digital platforms for NSW citizens and businesses.
- Company: Join the NSW Department of Customer Service, a leader in government tech transformation.
- Benefits: Competitive salary, flexible working arrangements, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with excellent career advancement opportunities.
- Why this job: Make a real impact on digital services that benefit the entire state of NSW.
- Qualifications: Experience in product development and strong collaboration skills required.
The predicted salary is between 125693 - 138510 $ per year.
Join to apply for the Senior Product Engineer role at NSW Department of Customer Service.
Base pay range: A$125,693.00/yr - A$138,510.00/yr
Employment Type: Temporary full-time opportunity until 1st Jul 2026 (potential for extension)
Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable).
The opportunity:
We are now inviting applications for the opportunity of Senior Product Engineer for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW. In this role, you will lead the build and deployment of high-quality, reliable, reusable and maintainable ICT / Digital systems and/or networks to support the delivery of strategic objectives for the Organisation and/or partner agencies.
Day to day responsibilities:
- Attending agile ceremonies such as stand-ups, sprint planning, sprint review to provide overview and insights on work being delivered as a part of a multi-disciplinary Product Team.
- Participate in code reviews to ensure high-quality code is delivered across the engineer chapter, ensuring reusable and scalable code is produced.
- Deliver and execute on delivery of code that supports the delivery of All of Government products and services.
What you will bring to this role:
- Extensive experience in end-to-end product development, ensuring high-quality delivery through the build, release, maintenance, and enhancement of thoroughly tested and optimised features.
- Expertise in providing specialist advice to enhance solution design and collaborating with cross-functional teams to deliver valuable software aligned with the organization's ICT/Digital strategy.
- Experience in design and iterative testing of products/systems to ensure compliance with standards, enhancing code quality and reducing operational risk.
- Experience in enhancing developer practices to drive high performance in ICT/Digital product and system development, while managing technology changes to optimise outcomes in line with organisational and government priorities.
- Experience in optimising system requirements for enhanced efficiency, security, and customer-oriented ICT/Digital capabilities, while coaching engineers to deliver high-quality, compliant services and a positive customer experience.
- Advanced experience (4 years +) with SQL queries, SQL programming (database procedures/functions), and database development.
- Experience with systems integration, APIs (Web services, RESTful, SOAP, HTTP).
- Groovy / Java scripting experience highly desirable but not essential.
- Amanda experience highly desirable but not essential.
- Experience with version control systems (e.g., Git, GitHub, GitLab, SVN) including managing repositories, branching strategies, and conducting code reviews.
- Solution design including creation of detailed design documentation and presentations to Governance.
- Guidance and mentorship to junior product engineers, fostering their growth and enhancing team productivity.
- Proactive engagement with stakeholders to refine business requirements and acceptance criteria, driving alignment with project goals.
- Communication of technical concepts to non-technical stakeholders in a clear and relatable manner, ensuring shared understanding of project objectives.
- Performing Proof of Concepts for feasibility of solutions.
AI Statement:
The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes; final submitted applications need to be your own work and reflective of your personal experience.
Closing Date: 09:59 am, 04 Jul 2025.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
Senior Product Engineer in Sydney employer: NSW Department of Customer Service
The NSW Department of Customer Service is an exceptional employer, offering a dynamic work environment in the heart of Sydney CBD with hybrid working options. Employees benefit from a strong focus on professional development, collaborative team culture, and the opportunity to engage in impactful projects that shape the future of digital services in government. With a commitment to diversity and inclusion, the department ensures that all voices are heard and valued, making it a rewarding place for legal professionals to thrive.
Contact Details:
NSW Department of Customer Service Recruitment Team
