At a Glance
- Tasks: Provide top-notch admin support and help improve processes in a dynamic legal environment.
- Company: Join the NSW Department of Customer Service, focused on innovation and customer satisfaction.
- Benefits: Competitive salary, superannuation, and ongoing career opportunities in Sydney CBD.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Make a real impact while developing your skills in a fast-paced, supportive team.
- Qualifications: Experience in executive admin or business operations with strong communication skills.
The predicted salary is between 113574 - 125720 $ per year.
Join to apply for the Senior Administration Officer (Legal Business Operations) role at NSW Department of Customer Service.
Overview
Senior Administration Officer provides important administrative, engagement, governance, and team collaboration support to the General Counsel and the broader Legal division in a fast-paced operating environment with competing priorities. This role contributes to administrative, culture and engagement, process improvement, governance and government business projects and initiatives in a true business operations administrative support role.
Responsibilities
- Provide high quality administrative support to the business unit including coordinating the delivery of administrative support services and outputs to ensure the business needs of the team are met.
- Monitor and address complex and/or sensitive enquiries and issues, including those that are escalated, to ensure the timely and effective resolution of issues.
- Coordinate the collection and collation of information, prepare reports on business unit performance, draft business documents and make recommendations to improve efficiency and service delivery.
- Monitor, implement and evaluate administrative practices, systems, and procedures to support the delivery of quality outcomes.
What we offer
- Remuneration of $113,574 - $125,720 plus super & leave loading, commensurate with experience.
- Based in Sydney CBD (Haymarket).
- Ongoing opportunity.
- A talent pool may be created for future opportunities.
What we need from you
- You have relevant experience providing executive administrative or business operations support.
- You are an effective verbal and written communicator with initiative; a client focused team player who can adapt to change and independently manage competing priorities and deadlines in a dynamic environment.
- You have a proven ability to work collaboratively and flexibly with diverse stakeholders to support optimal delivery outcomes.
- You have strong attention to detail, analytical ability, lateral thinking, and problem-solving skills.
- You have a passion for exceptional service delivery and high-quality outcomes.
- You are a confident go-getter with a can-do attitude who thrives in an environment where no two days are the same.
How to apply
To start your journey towards becoming our Senior Administration Officer, please submit a covering letter (maximum two pages) and an up-to-date resume of no more than five pages which clearly detail your skills and experience as relevant to this position.
Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation.
For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au.
Closing Date: 10am Tuesday 16 September.
About the Department
A career at the Department of Customer Service focuses on improving government services, digital transformation, and regulatory reform. We are focused on delivering excellent customer service, and we value diversity and inclusion.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact nicole.turner@customerservice.nsw.gov.au or 02 9494 8351.
Senior Administration Officer in Sydney employer: NSW Department of Customer Service
The NSW Department of Customer Service is an exceptional employer, offering a dynamic work environment in the heart of Sydney CBD where you can thrive as a Senior Administration Officer. With a strong focus on employee growth, diversity, and inclusion, the department provides competitive remuneration and ongoing opportunities for career advancement while fostering a culture of collaboration and innovation. Join us to make a meaningful impact on government services and enjoy the benefits of working in a supportive and engaging team.
Contact Details:
NSW Department of Customer Service Recruitment Team
