At a Glance
- Tasks: Lead the development of innovative digital platforms for NSW citizens and businesses.
- Company: Join the NSW Department of Customer Service, a leader in digital transformation.
- Benefits: Attractive salary, flexible working arrangements, and superannuation.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on government services and enhance customer experiences.
- Qualifications: Extensive product development experience and strong leadership skills required.
The predicted salary is between 145378 - 168130 $ per year.
Join to apply for the Principal Product Engineer role at NSW Department of Customer Service.
Base pay range: A$145,378.00/yr - A$168,130.00/yr
Employment Type: 1 x Ongoing roles, 2 x Temporary roles until 30 June 2026
Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
Grade: Clerk 11/12
Salary Range: $145,378 - $168,130 p.a. base salary dependent on experience, plus 11.5% superannuation
Who we are: The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
The opportunity: We are now inviting applications for the opportunity of Principal Product Engineer for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW. In this role, you will lead the build and deployment of high-quality, reliable, reusable and maintainable ICT / Digital systems and/or networks to support the delivery of strategic objectives for the Organisation and/or partner agencies.
Day to day responsibilities:
- Attending agile ceremonies such as stand-ups, sprint planning, sprint review to provide overview and insights on work being delivered as a part of a multi-disciplinary Product Team.
- Participate in code reviews to ensure high-quality code is delivered across the engineer chapter, ensuring reusable and scalable code is produced.
- Deliver and execute on delivery of code that supports the delivery of All of Government products and services.
What you will bring to this role:
- Extensive experience in leading end-to-end product development, ensuring high-quality delivery through the build, release, maintenance, and enhancement of thoroughly tested and optimised features.
- Expertise in providing specialist advice to enhance solution design and collaborating with cross-functional teams to deliver valuable software aligned with the organization's ICT/Digital strategy.
- Experience in leading design and iterative testing of products/systems to ensure compliance with standards, enhancing code quality and reducing operational risk.
- Experience in enhancing developer practices to drive high performance in ICT/Digital product and system development, while managing technology changes to optimise outcomes in line with organisational and government priorities.
- Experience in optimising system requirements for enhanced efficiency, security, and customer-oriented ICT/Digital capabilities, while coaching engineers to deliver high-quality, compliant services and a positive customer experience.
Essential requirements:
- Advanced experience (4 years +) with SQL queries, SQL programming (database procedures/functions), and database development.
- Experience leading other engineers in a team setting to deliver expected tasks.
- May be required to have, or be able to attain and maintain, baseline security clearance as a condition of employment.
- Experience with systems integration, APIs (Web services, RESTful, SOAP, HTTP).
- Groovy / Java scripting experience highly desirable but not essential.
- Amanda experience highly desirable but not essential.
- Experience with version control systems (e.g., Git, GitHub, GitLab, SVN) including managing repositories, branching strategies, and conducting code reviews.
- Solution design including creation of detailed design documentation and presentations to Governance.
- Leading a small team of product engineers.
- Guidance and mentorship to junior and senior product engineers, fostering their growth and enhancing team productivity.
- Proactive engagement with stakeholders to refine business requirements and acceptance criteria, driving alignment with project goals.
- Communication of technical concepts to non-technical stakeholders in a clear and relatable manner, ensuring shared understanding of project objectives.
- Performing Proof of Concepts for feasibility of solutions.
To Apply: Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role.
Closing Date: Monday 26 May 2025 at 9:59am
Careers at Department of Customer Service: A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact sujatha.sankarankutty@customerservice.nsw.gov.au or 02 9494 8351.
Principal Product Engineer in Sydney employer: NSW Department of Customer Service
The NSW Department of Customer Service is an exceptional employer, offering a dynamic work environment that prioritises digital transformation and customer service excellence. With flexible working arrangements and a commitment to employee growth through mentorship and diverse team collaboration, you will have the opportunity to make a meaningful impact on the lives of citizens across NSW while enjoying competitive remuneration and benefits.
Contact Details:
NSW Department of Customer Service Recruitment Team
