At a Glance
- Tasks: Lead the design and governance of application and data architecture for NSW Government.
- Company: Join the innovative Department of Customer Service transforming government interactions.
- Benefits: Competitive salary, superannuation, hybrid work model, and career growth opportunities.
- Other info: Diverse and inclusive workplace focused on continuous improvement and innovation.
- Why this job: Make a real impact on government services and drive digital transformation in NSW.
- Qualifications: Proven experience in enterprise application architecture and data governance.
The predicted salary is between 149739 - 173174 $ per year.
Join to apply for the Principal Application & Data Architect role at NSW Department of Customer Service.
Base pay range: A$149,739.00/yr - A$173,174.00/yr
Clerk Grade: 11/12
Salary Range: $149,739 - $173,174 plus superannuation and leave loading
Employment Type: Full-Time, Ongoing
Location: Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Friday, 12 September 2025 [9:59am]
About Us: Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team: Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
Key Responsibilities:
- Own and evolve the Application Portfolio Model (APM), ensuring every application is catalogued, governed, and aligned with enterprise architecture principles.
- Lead strategic assessments of new business applications to prevent duplication and promote scalable, sustainable solutions.
- Develop and implement frameworks, standards, and best practices for enterprise application and data governance.
- Provide technical oversight and architectural leadership across application and data domains.
- Design and govern logical and physical data models that align with business goals.
- Create reference architectures and integration patterns that support a sustainable and agile technology environment.
- Scan the horizon for emerging technologies and trends to inform executive decision-making and future-proof our architecture.
About You: You're a strategic and solutions-focused architect who thrives on simplifying complexity and driving enterprise-wide impact. You are passionate about applications and building systems that work smarter, not harder.
- Proven experience in ICT enterprise application architecture and data governance.
- Strong understanding of enterprise architecture principles, standards and patterns.
- Demonstrated ability to engage stakeholders, influence decisions, and align technology with business outcomes.
- A proactive mindset with a passion for continuous improvement.
What we need from you: An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.
Salary Grade: 11/12, with base salary starting at $149,739 plus superannuation
Closing Date: Friday, 12 September 2025 [9:59am]
Careers at Department of Customer Service: A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace: The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Michael.Yoon@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit information on some of the different types of disabilities and adjustments available for the recruitment process.
Job details:
- Seniority level: Mid-Senior level
- Employment type: Temporary
- Job function: Information Technology
- Industries: IT System Design Services
Principal Application & Data Architect in Sydney employer: NSW Department of Customer Service
The NSW Department of Customer Service is an exceptional employer, offering a dynamic work environment in the heart of Sydney CBD with hybrid working options. Employees benefit from a strong focus on professional development, collaborative team culture, and the opportunity to engage in impactful projects that shape the future of digital services in government. With a commitment to diversity and inclusion, the department ensures that all voices are heard and valued, making it a rewarding place for legal professionals to thrive.
Contact Details:
NSW Department of Customer Service Recruitment Team
