At a Glance
- Tasks: Develop financial models and analyse data to support strategic initiatives.
- Company: Join the NSW Department of Customer Service, shaping the future of government services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with excellent career advancement opportunities.
- Why this job: Make a real impact on public safety and innovation in telecommunications.
- Qualifications: Experience in business analysis, financial modelling, and strong communication skills required.
The predicted salary is between 129464 - 142665 $ per year.
NSW Department of Customer Service provided pay range: A$125,693.00/yr - A$138,510.00/yr. Base salary starting at $129,464 - $142,665 plus superannuation.
Employment Type: Temporary 12-month opportunity, full-time.
Office Location: Sydney-McKell with flexible working supported.
This role sits within the Strategy & Business Case team within the Strategy, Commercial and Risk Division.
About the team: The Strategy & Business Case team creates and executes strategies, assesses market trends, secures funding and drives innovation to help shape Telco's future and ensure its long-term success. The primary purpose of this role is to develop financial models and conduct analysis to support delivery of the Public Safety Mobile Broadband (PSMB) Business Case and other key strategic initiatives.
Your day-to-day:
- Develop financial and business case modelling, cost and benefit analysis and provide analytical solutions for projects including Return on Investment (ROI), Net Present Value (NPA) and Cost-benefit Analysis (CBA).
- Analyse and interpret data to draw meaningful insights and drive assumptions to support informed decision making.
- Liaise with subject matter experts and stakeholders to identify opportunities offering insights, validating assumptions, and influencing outcomes.
- Support the decision-making processes, using outstanding technical and commercial skills on strategic projects.
- Utilise communication skills to present outcomes and make recommendations.
- Support the development and delivery of business cases and proposals.
To be successful in this role, you will demonstrate:
- Demonstrated experience and familiarity with business process mapping and process improvement frameworks, business case development, system and best practice methodologies in a commercial environment and/or the public sector.
- Proven analytical and financial modelling skills with the ability to interrogate large datasets to contribute to the delivery of actionable insights to a range of stakeholders.
- Familiarity with government processes or telecommunications sector is desirable.
- Excellent written and verbal communication skills, with strong stakeholder engagement and the ability to communicate complex information clearly.
- Attention to detail, and the ability to work independently and manage competing deadlines in a dynamic environment.
- Tertiary qualifications in the field of finance/accounting/business or equivalent (essential) and CA or CPA accreditation (desirable).
To Apply: Please click 'Apply' and follow the steps to submit your application online for review.
For enquiries relating to recruitment please contact Katerina Xenos via katerina.xenos@customerservice.nsw.gov.au.
Closing Date: Thursday, 14th August 2025 at 9:59am.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact katerina.xenos@customerservice.nsw.gov.au or 02 9494 8351.
Senior Business Analyst employer: NSW Department of Customer Service
The NSW Department of Customer Service is an exceptional employer, offering a dynamic work environment in the heart of Sydney CBD with hybrid working options. Employees benefit from a strong focus on professional development, collaborative team culture, and the opportunity to engage in impactful projects that shape the future of digital services in government. With a commitment to diversity and inclusion, the department ensures that all voices are heard and valued, making it a rewarding place for legal professionals to thrive.
Contact Details:
NSW Department of Customer Service Recruitment Team
