Expression of Interest - Customer Service Representative
SNSW Clerk Grade 3/4- starting annual salary $ 74,118.00 plus superannuation and leave loading
Employment Type: Full-time ongoing
Locations: Moree Service Centre
Looking to build your customer service skills in a fast-paced, people-focused environment? This could be the opportunity for you!
About Opportunity
Join our busy Service Centre team and be at the heart of the customer experience. No two days are the same. You'll support customers face-to-face, solve problems, and make a genuine difference with every interaction.
About you
You're someone who:
- Thrives in a fast-paced, customer-focused environment
- Communicates clearly and confidently
- Brings patience, empathy, and a solutions-focused mindset
- Stays calm under pressure and enjoys helping people
If you take pride in great service and being the person others rely on, we want to hear from you.
What You'll Be Doing
- Providing frontline support and guidance to customers
- Handling a wide range of enquiries with professionalism and care
- Working as part of a team to keep the centre running smoothly
- Resolving issues and complaints with accuracy and empathy
- Using systems and technology to manage customer interactions
Closing Date: Monday 26 October 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .
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Eoi - Customer Service Representative employer: NSW Department of Customer Service
The NSW Department of Customer Service is an exceptional employer, offering a dynamic work environment in the heart of Sydney CBD with hybrid working options. Employees benefit from a strong focus on professional development, collaborative team culture, and the opportunity to engage in impactful projects that shape the future of digital services in government. With a commitment to diversity and inclusion, the department ensures that all voices are heard and valued, making it a rewarding place for legal professionals to thrive.
Contact Details:
NSW Department of Customer Service Recruitment Team
