At a Glance
- Tasks: Lead a team to manage enquiries and complaints about discrimination in NSW.
- Company: Department of Communities and Justice, committed to inclusion and social justice.
- Benefits: Flexible work, competitive salary, training opportunities, and health programs.
- Other info: Join a diverse team focused on breaking disadvantage and fostering community well-being.
- Why this job: Make a real difference in people's lives while promoting equality and justice.
- Qualifications: Knowledge of anti-discrimination law and experience in complaints management.
The predicted salary is between 133349 - 146946 $ per year.
Department: LRLS ADNSW Enquiries & Conciliation
Department/Agency: Department of Communities and Justice
Location: Parramatta, NSW, AU, 2150 with flexible working arrangements available
Ongoing – Full-Time (35 hours per week)
Clerk Grade 9/10, Base Salary ($133,349 - $146,946), plus employer's contribution to superannuation and annual leave loading
Your role
Anti-Discrimination NSW strives to eliminate discrimination in New South Wales by resolving enquiries and complaints, raising awareness about discrimination and its impacts, and taking action to influence change. The successful candidate will have excellent communication skills and works well in a team. You are resilient and able to work with competing priorities to agreed standards, budgets, and timeframes.
What you’ll do
- The role is responsible for the management of enquiries made to the Anti-Discrimination NSW (ADNSW) and ensure complaints are managed in the most streamlined and efficient way through the development of appropriate policies and procedures for efficient complaint handling.
- Lead and manage the direction of the team regarding complaint handling functions, appropriate strategies for alternative dispute resolution of complaints and complaint handling policy and procedures.
- Develop Branch plans that integrate well into the overall ADNSW strategic plan and develop and administer innovative complaint handling and alternate dispute resolution methods to ensure that the ADNSW's complaint handling objectives are met.
- Lead and manage a team that ensures that all staff receive appropriate induction, support, training, and career development, cultivating and maintaining a discrimination and harassment-free unit.
- Develop and update the Complaint Handling Manual and the Complaints database, the ADNSW's key instrument for statistical reporting and analysis of complaints data, trends, and patterns.
What we’re looking for
- Thorough knowledge of NSW anti-discrimination law and case law. A working knowledge of interstate and federal anti-discrimination and related law e.g., industrial relations law and case law.
- Superior knowledge and expertise in complaints management and in alternate dispute resolution.
- Relevant qualifications or high-level relevant experience in a field or fields related directly to the core work of the role and ADNSW.
Appointments are subject to reference checks. Some roles may also require the following checks/clearances:
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We are focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Applications close Sunday, 1 November 2026 at 11:59pm AEST.
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Mia Zahra via mia.zahra@justice.nsw.gov.au.
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Lois Jebin at lois.jebin@dcj.nsw.gov.au.
Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
Manager Enquiries & Conciliation in Parramatta employer: NSW Department of Communities and Justice
The NSW Department of Communities and Justice is an exceptional employer, offering a dynamic work environment in Parramatta that fosters collaboration and innovation. With a strong commitment to employee growth, you will have access to ongoing professional development opportunities while contributing to meaningful projects that enhance community services. The hybrid work model promotes a healthy work-life balance, making it an ideal place for those seeking a rewarding career in multilingual services.
Contact Details:
NSW Department of Communities and Justice Recruitment Team
