Education Support Officer in Nelson

An exciting opportunity exists to join Corrective Services NSW as an Education Support Officer. In this role, you will provide administrative and clerical support to ensure the effective delivery of offender distance education programs. Working closely with correctional centres, external education providers and inmates, you will play an important role in supporting access to education and helping offenders develop skills that support rehabilitation and successful reintegration into the community.

What You’ll Do:

• Deliver a range of administrative tasks for distance education, including records management, maintaining registers, preparing manuals, correspondence, and reports.
• Work collaboratively with internal and external stakeholders to support the coordination and delivery of distance education programs.
• Work directly with inmates on a daily basis to manage and facilitate their individual study requirements and provide necessary information and resources.
• Maintain accurate records of offender engagement and participation.
• Assist with the reporting processes by collating and interpreting data and contributing to improvements in reporting systems.
• Collate, interpret, manage and disseminate information directly to inmates to support distance education development and implementation.
• Respond to enquiries promptly and professionally, providing accurate information on referrals as required.
• Participate in centre-based activities that enhance the delivery of distance education initiatives.
• Respond to incoming enquiries (over the phone or face to face), providing information and referring enquiries in an effective and responsive manner.

Essential Requirements:

• Administration experience supporting project delivery.

What We Offer:

• A challenging and rewarding career.
• Flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Why Corrective Services?

At Corrective Services NSW, you'll enjoy meaningful work that contributes to safer communities while building a rewarding career within the NSW Government. You'll work alongside experienced professionals in a supportive environment where innovation, integrity and continuous improvement are valued.

If you're looking for an opportunity to apply your compliance, audit or governance expertise in a role that makes a genuine difference, we'd love to hear from you.

Applications close 11:59pm, Thursday 12th November 2026.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Sinead Ejsak Hickey at Sinead.Ejsak-Hickey2@correctiveservices.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Jessica Genovese via Jessica.Saliba@dcj.nsw.gov.au.

Inclusion and Diversity lie at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information: A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.