Manager Client Services

Locations: Tweed Heads, Lismore, Ballina, Grafton, Coffs Harbour, Kempsey, Port Macquarie, Armidale, Tamworth, Glen Innes-Inverell, Moree-Narrabri

Grade 11/12 - $149,739 - $173,174 p.a. + superannuation and annual leave loading

Flexible work practices including, flexible working hours, 35-hour week and flex leave

Your role

Provide leadership, direction and support to a team/s of professional and administrative staff within a Community Service Centre (CSC). Manage all aspects of the CSC’s operations and build a collaborative team environment to deliver quality services and achieve positive outcomes for the community’s children, young people and families.

What You’ll Do

• Provide strategic leadership and management in all areas of the program area and be the senior representative of the Agency in the local community that your program area serves.
• Responsible for the delivery of the Agency’s core functions and services to vulnerable children, young people and their families.
• Responsible for providing leadership and direction as well as ensuring the professionalism and performance of professional and administrative staff within the program area.
• Be proactive in providing leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency.
• Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues.
• Build and monitor a workplace culture that values fair and inclusive practices and diversity principles.
• Promote and manage alliances within the organisation and across the public, private and community sectors.
• Initiate and develop partnerships with customers to define and evaluate service performance outcomes.
• Have a strong commitment to leading practice with Aboriginal families and being able to identify and resolve issues specific to the Aboriginal community and their families.
• Work through issues, weigh up alternatives and identify the most effective solutions.
• Identify resource needs and ensure goals are achieved within budget and deadlines.
• Develop team/unit plans that take into account team capability, strengths and opportunities for development.
• Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way.

To Be Eligible To Apply You Must Have

• Tertiary qualification in a social work, social/Behavioural Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.
• Valid driver’s license and willingness to travel.

Appointments are subject to reference checks and the following pre-employment checks:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.

What We Offer

• A challenging and rewarding career.
• Flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Applications close - 11:59pm, Sunday, 25 October 2026.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on Peter.Luong1@dcj.nsw.gov.au.

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.