Administration Officer in Lithgow

Join Homes NSW and play an important role supporting the effective delivery of housing services across the community. This is an excellent opportunity for a motivated administration professional looking to build their career in the NSW Public Sector while contributing to work that makes a genuine difference in people's lives.

You will provide vital administrative support that helps teams operate efficiently and deliver quality services to customers and stakeholders.

What You'll Do

As part of the Housing Services team, you will provide a range of administrative and support services to facilitate the effective operation of the team. You will:

• Coordinate records management activities
• Prepare correspondence and documentation
• Support meetings
• Arrange travel and events
• Maintain databases and records
• Respond to enquiries from customers and stakeholders
• Assist with routine financial and purchasing transactions while ensuring compliance with agency procedures and standards
• Manage a shared mailbox, ensuring enquiries are responded to promptly and matters are allocated, redirected, or escalated appropriately
• Handle sensitive and complex correspondence professionally, exercising sound judgement and maintaining a high level of confidentiality and integrity

You will work as part of a collaborative and supportive team that values customer service, professionalism and continuous improvement. You'll be working in a fast-paced environment where accuracy, organisation and attention to detail are highly valued.

What We're Looking For

We're seeking a proactive and customer-focused administration professional who enjoys working in a busy environment and takes pride in providing high-quality support services. You'll bring:

• Strong organisational skills and attention to detail
• The ability to build positive relationships with customers and colleagues while managing multiple priorities
• Experience using business systems and a commitment to delivering accurate, timely outcomes

You Will Bring

• Demonstrated experience providing high-quality administrative support, including records management, documentation preparation and maintaining accurate information systems
• Strong customer service skills with the ability to respond professionally to enquiries, identify customer needs and provide accurate, timely information
• Excellent organisational skills with the ability to manage competing priorities, meet deadlines and maintain attention to detail in a busy environment
• Proficiency using contemporary office technologies and business systems to improve efficiency, maintain records and support team operations
• An ability to travel across Southern & Western NSW, as required to support the needs of the district

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs

Applications close 11:59pm AEST Wednesday November 4, 2026.

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please reach out to Robert Chiplen via: Robert.Chiplen@dcj.nsw.gov.au or call 0419 448 753.

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds.