Housing Manager in Lismore

The Housing Manager supports the team with overseeing the delivery of frontline housing operations. The Housing Manager is responsible for the day-to-day work of client service teams, providing direction, support & guidance, and feedback to team members. The Housing Manager also reviews operational data and reports and facilitates the delivery of quality outcomes including customer centred service delivery, strong partnerships for impact and a thriving and empowered workplace.

What you'll do:

• Support the overall functionality, coordination, and cohesion of the team in delivering quality services and achieving shared outcomes.
• Provide advice to clients and their advocates to navigate complex housing needs.
• Respond to crisis and effectively respond to the needs of customers.
• Ensure that service delivery is efficient & that targeted goals and KPIs are achieved.
• Manage stakeholder relationships.

You will demonstrate strong management skills within your daily interactions and have a clear understanding of how planning, leading, organising and monitoring contributes to being an effective manager. Regular travel and field work is a requirement of this position.

What we're looking for:

• Monitor service standards and uplift practice to promote adherence to the housing practice standards.
• Ensure services are delivered in compliance with legislation and policy.
• Undertake resource planning.
• Foster team development and drive performance improvement.
• Assist with complex service issues and policy interpretation.
• Communicate and negotiate to efficiently foster and manage key stakeholder relationships internally and externally.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity.

What We Offer:

• A challenging and rewarding career.
• Flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage.

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.