Client Service Officer in Lismore

Location: Tweed Heads NSW

Employment: Ongoing, Full-Time position available

Salary range $82,533 - $95,482 plus superannuation & annual leave loading

Opportunities for learning, development, and internal career progression.

Your role:

Client Service Officers are the public face of Homes NSW, providing critical services and quality advice to clients, including people with complex support needs. This is a rewarding role where you will work directly with tenants, housing applicants, advocates and support services to help deliver positive housing outcomes. You'll support people experiencing homelessness, those at risk of homelessness, and social housing tenants to access and sustain safe and stable housing.

What you’ll do:

• The Client Service Officer works directly with a range of support services and clients in their homes, in the office, and throughout the community to deliver housing assistance tailored to client needs.
• Visit tenants in their homes on a regular scheduled basis.
• Work with tenants to address tenancy-related issues, including rent arrears, property care concerns, tenancy obligations, anti-social behaviour and neighbourhood matters.
• Work with clients at the counter, over the phone and in the community.
• Ability to link in with and collaborate with a range of Government and non-Government services to provide specialist support to individuals and families to assist in sustaining tenancies identifying and addressing barriers to successful engagement with HOMES NSW.
• Respond to urgent and complex client matters, ensuring clients are supported safely and appropriately.
• Match approved applicants to suitable housing opportunities in accordance with policy and client needs.
• Manage the end-to-end letting process, including property offers, viewings and tenancy commencement activities.
• Respond to enquiries from tenants, housing applicants, support services and community members via phone, online channels and service counters.
• Provide advice on available housing options, support pathways and Homes NSW services.
• Provide advice and assistance regarding private rental products, subsidies and support programs.

What we're looking for:

• Confidence visiting clients in their homes and working independently in the community.
• Resilience and professionalism when working with vulnerable clients and challenging situations.
• Strong situational awareness and a commitment to personal safety practices.
• The ability to build rapport while maintaining professional boundaries.
• Excellent communication and relationship-building skills.
• Strong customer service skills with an empathetic approach.
• The ability to work independently and as part of a team.
• Confidence using technology and learning new systems.

Essential Requirements:

• Current NSW Driver Licence (minimum P2).
• Willingness to travel regularly and work with clients in their homes and the community.
• Australian Citizen, Permanent Resident, or holder of valid working rights in Australia.

Why join Homes NSW?

• Meaningful work that directly supports vulnerable people and communities.
• Structured training, mentoring and ongoing support.
• Diverse career pathways across Homes NSW and the NSW Public Sector.
• A supportive team environment where safety, wellbeing and professional development are priorities.
• The opportunity to make a genuine difference every day.

Applications close Tuesday, 3rd November at 11:59pm AEST.