At a Glance
- Tasks: Support Aboriginal Community Housing Providers and tenants, resolving issues and strengthening relationships.
- Company: Department of Communities and Justice, focused on making a real difference in communities.
- Benefits: Competitive salary, flexible work, generous leave, and health programs.
- Other info: Open to Aboriginal and Torres Strait Islander people only; dynamic and inclusive work environment.
- Why this job: Make a meaningful impact on housing outcomes for Aboriginal communities.
- Qualifications: Strong relationship-building, communication skills, and understanding of culturally appropriate service delivery.
The predicted salary is between 116981 - 129492 $ per year.
The Aboriginal Housing Office (AHO) is seeking a Client Relationship Officer to play a key role in supporting Aboriginal Community Housing Providers (ACHPs) and tenants across the region. This is a critical role supporting regional operations, including property management transfers and stimulus initiatives. You’ll work closely with ACHPs providers, tenants, Homes NSW and internal teams to work with all providers and tenant matters, resolve issues and strengthen relationships to ensure culturally appropriate, client-focused housing services.
What you’ll do:
- Work with ACHPs, tenants, internal/external stakeholders ensuring community and client needs are met.
- Manage the resolution of client issues and enquiries, providing timely, culturally appropriate, and standards-compliant advice and support.
- Provide frontline tenant support, guidance and advocacy, resolving enquiries and escalating complex matters where required.
- Support the delivery of AHO programs, tenant capacity building and initiatives that improve housing and wellbeing outcomes.
- Identify service delivery risks, gaps and opportunities for continuous improvement.
What we’re looking for:
- Strong relationship building experience, communication and problem-solving skills.
- A client-focused approach and an understanding of culturally appropriate service delivery.
- The ability to build trusted relationships with Aboriginal communities and housing providers.
- A current driver’s licence and a willingness to travel.
If you’re motivated to make a meaningful difference and contribute to better housing outcomes for Aboriginal people and communities, we’d love to hear from you.
As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons. Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Applications close Wednesday 4th November 2026 at 11:59pm AEST.
For more information about the role or what it’s like to work for DCJ, please contact the hiring Sector Relationship Manager Lyall Gibbs at lyall.gibbs@aho.nsw.gov.au or Mobile: 0427700858.
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Stephanie Hughes on 02 8688 0027 or via stephanie.hughes@dcj.nsw.gov.au.
Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience, and backgrounds.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Client Relationship Officer in Dubbo employer: NSW Department of Communities and Justice
The NSW Department of Communities and Justice is an exceptional employer, offering a dynamic work environment in Parramatta that fosters collaboration and innovation. With a strong commitment to employee growth, you will have access to ongoing professional development opportunities while contributing to meaningful projects that enhance community services. The hybrid work model promotes a healthy work-life balance, making it an ideal place for those seeking a rewarding career in multilingual services.
Contact Details:
NSW Department of Communities and Justice Recruitment Team
