At a Glance
- Tasks: Lead and empower a team to improve the lives of children and families in NSW.
- Company: Join the Department of Communities and Justice, making a real difference in the community.
- Benefits: Enjoy flexible work, competitive pay, up to 5 weeks annual leave, and professional development.
- Other info: Diverse and inclusive workplace with opportunities for growth and relocation support.
- Why this job: Be a compassionate leader and create positive change for vulnerable children and families.
- Qualifications: Tertiary qualifications in Social Work or related fields and experience in casework leadership.
The predicted salary is between 146945 - 146945 $ per year.
Employment Type – Full-Time, Ongoing + superannuation and annual leave loading.
Our Community Service Centres (CSC) are looking for committed, compassionate, and resilient leaders with a passion to empower people to improve the lives of children and families in NSW. The Manager Casework role requires you to have a mix of knowledge, skills and values to empower, mentor and provide strategic direction to a team of Caseworkers and Casework Support Workers.
Location – Broken Hill & Dareton
Salary – Grade 9/10 – $133,348 - $146,945 p.a. + superannuation and annual leave loading.
What You’ll Do:
- Monitor and establish daily priorities and resource allocations for Caseworkers.
- Ensure the implementation of high-quality work that meets best practice standards to improve the life experiences of vulnerable children, young people, and families at risk.
- Lead and manage a team of caseworkers through effective group supervision, leadership and individual casework coaching and feedback.
- Model ethical and curious casework practice and culture which nurtures quality family work.
- Ensure casework and client record compliance through effective review and feedback mechanisms.
- Preparation and review of legal documentation, briefings and correspondence ensuring responses are accurate for matters within Children’s Court, District and Supreme Courts.
- Managing and supporting staff with time frames, work allocation and performance management when required.
- Contributing to operational and policy issues and change management strategies which support the agency goals and objectives.
- Provide authoritative practice through ongoing professional development and collaboration across the agency and with community partners.
- Participate and contribute to a culture of continuous learning and professional development.
What We’re Looking For:
- Tertiary qualifications in Social Work, Psychology, Social Science, Welfare or a related discipline.
- Extensive experience in applying best practice casework with children, young people and their families.
- Experience leading and managing teams in complex and challenging situations.
- A demonstrated understanding of trauma informed care and the impact poverty, trauma and violence has on children and their families.
- Valid driver’s licence, as travel is a requirement of the role.
Travel required as part of the role to local offices aligned to the management responsibility area including Broken Hill, Dareton and Wilcannia. Other travel across the broader South West NSW region will also occur as required.
Appointments are subject to reference checks and the following pre-employment checks:
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, you do not need to meet every desired requirement for us to want to talk to you.
What We Offer:
- Relocation incentives may be negotiated.
- A challenging and rewarding career.
- Up to 5 weeks annual leave (subject to geographical location).
- Remote area allowance based on location.
- Flexible, autonomous work environment.
- Competitive pay and conditions.
- Training and development opportunities to build and maintain capabilities.
- Health & Wellbeing and Employee Assistance Programs.
Relocating? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience.
Want more information? Visit our website to see more information on Working for us. We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
Applications close 11th November 2026 at 11:59pm AEST.
Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Natasha Gnezdilloff on natasha.gnezdiloff@dcj.nsw.gov.au.
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Kirsten Wafer on kirsten.wafer@dcj.nsw.gov.au or via 02 9765 3844.
Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds.
Other Information: A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Manager Casework in Broken Hill employer: NSW Department of Communities and Justice
The NSW Department of Communities and Justice is an exceptional employer, offering a dynamic work environment in Parramatta that fosters collaboration and innovation. With a strong commitment to employee growth, you will have access to ongoing professional development opportunities while contributing to meaningful projects that enhance community services. The hybrid work model promotes a healthy work-life balance, making it an ideal place for those seeking a rewarding career in multilingual services.
Contact Details:
NSW Department of Communities and Justice Recruitment Team
