At a Glance
- Tasks: Engage with customers, resolve inquiries, and enhance their SIXT experience daily.
- Company: Join SIXT Australia, where we blend Aussie spirit with premium car rental service.
- Benefits: Enjoy flexible work options, discounts, and a supportive team culture.
- Other info: Diverse and inclusive workplace welcoming all backgrounds.
- Why this job: Make a real impact on customer experiences while working in a dynamic environment.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. We provide SIXT Star Service, ensuring every move is a memorable experience.
SIXT Australia is on the lookout for 1x full-time and 1x part-time (19 hours per week) Customer Relations Consultant based in Sydney. This is a hybrid opportunity, working from home and our offices in Sydney CBD and Sydney Olympic Park.
As a Customer Relations Consultant, you'll play a key role in protecting and enhancing the SIXT customer experience. You’ll handle a variety of customer enquiries and complaints with professionalism and empathy, ensuring every interaction meets our service standards. Working closely with internal teams and franchise partners, you’ll help turn challenges into positive experiences and support SIXT’s reputation for excellence.
Your key responsibilities will include:
- Respond to customer enquiries, complaints, and requests across phone, email, social media, and written correspondence, ensuring timely and professional resolution.
- Maintain accurate records of all customer interactions and outcomes, supporting operational efficiency and compliance.
- Collaborate with internal teams and franchise partners to resolve issues and deliver seamless customer service.
- Identify recurring issues and trends, providing feedback to improve processes and service quality.
- Support achievement of customer satisfaction and service quality KPIs.
- Promote and maintain SIXT standards, safety practices, and core values in all interactions.
Your Skills:
- Communication & Interpersonal Skills: Deliver clear, professional responses and build positive relationships with customers, colleagues, and franchise partners.
- Problem Solving & Conflict Resolution: Assess situations, resolve enquiries and complaints efficiently, and handle challenging interactions with sound judgment.
- Time Management & Adaptability: Prioritise tasks, manage competing demands, and work flexibly across different responsibilities.
- Integrity & Technical Skills: Uphold SIXT’s values and use computer-based systems confidently.
As part of our recruitment process, successful applicants will be required to complete a National Criminal History Check. Please note that all candidates will need working rights in Australia.
At SIXT Australia we offer a range of benefits and discounts to help make work and life just right for you! We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
Customer Relations Consultant in Sydney employer: NRMA
At NRMA, we pride ourselves on being a member-owned organisation that places our people and community at the forefront of everything we do. As a Business and Growth Manager in our Corporate Driver Training division, you'll enjoy a supportive work culture that fosters professional growth and collaboration across various teams. With flexible benefits, travel discounts, and a commitment to diversity and inclusion, NRMA offers a rewarding environment where you can make a meaningful impact while advancing your career.
