At a Glance
- Tasks: Lead the service department, ensuring high-quality service and customer satisfaction.
- Company: Join South Nowra Auto Group, a trusted name in automotive retail.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunity for career growth in a well-established dealership.
- Why this job: Make a real impact in a dynamic dealership while growing your leadership skills.
- Qualifications: Experience in automotive service management and strong customer service skills.
The predicted salary is between 75600 - 92400 $ per year.
Company Description
South Nowra Auto Group is a well-established retail automotive dealership located on Princes Highway in South Nowra, New South Wales, Australia.
The dealership serves the local community and surrounding regions, providing new and used vehicles, servicing, and genuine parts.
As part of the broader Toyota network, South Nowra Auto Group operates with a focus on reliability, customer satisfaction, and long-term relationships.
Team members work in a professional environment that values safety, quality service, and continuous improvement.
Role Description
The Dealership Service Manager is responsible for leading the service department’s daily operations to ensure efficient, high-quality service delivery and strong customer satisfaction.
This full-time, on-site role in Nowra, NSW involves managing service staff, overseeing workshop schedules, monitoring repair quality, and coordinating with parts and sales teams.
The Service Manager will handle customer inquiries and escalations, prepare service quotes, authorize work orders, and ensure adherence to manufacturer and regulatory standards.
The role also includes managing department performance metrics, controlling costs, supporting staff training and development, and implementing processes that improve productivity, safety, and overall service experience.
Qualifications
- Experience in automotive service management or a similar leadership role within a dealership or workshop environment.
- Strong customer service and relationship management capabilities, with the ability to handle complex enquiries and resolve issues professionally.
- Sound understanding of vehicle servicing, repair processes, workshop operations, and manufacturer guidelines (Subaru, Kia, Nissan, Mitsubishi, Chery, LDV experience highly regarded).
- Proficiency in using dealership management systems, scheduling tools, and basic office software to manage bookings, records, and reports.
- Demonstrated leadership skills, including team supervision, coaching, performance management, and fostering a positive workplace culture.
- Solid organizational and time management skills, with the ability to prioritize tasks and manage multiple service jobs simultaneously.
- Commitment to workplace safety, compliance with relevant regulations, and adherence to quality standards.
- Relevant qualifications in automotive technology, business, or management are beneficial; trade certification as a mechanic or technician is an advantage.
- Valid driver’s licence and the ability to work on-site in Nowra, NSW.
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Dealership Service Manager in Nowra employer: Nowra Toyota
Nowra Toyota offers a professional working environment that prioritizes safety and quality service. Employees benefit from opportunities for continuous improvement and development within the automotive industry. The company values strong customer satisfaction and long-term relationships, making it an attractive place to build a career.
