At a Glance
- Tasks: Manage relationships with law clients and identify growth opportunities.
- Company: Fast-growing global Legal Technology/AI SaaS company with a customer-centric approach.
- Benefits: Hybrid work options, competitive salary, and a collaborative team environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Become a trusted advisor and make a real impact in the legal tech space.
- Qualifications: 3+ years in customer success or account management within legal technology.
The predicted salary is between 90000 - 110000 $ per year.
This client is a global, fast-growing Legal Technology / AI SaaS company with a customer-centric, progressive approach.
We're looking for a Customer Development Manager to join the ANZ Sales team. This role can be based in Sydney or Melbourne fully remotely, or if based in Brisbane, hybrid from great offices. You will manage a portfolio of existing law clients through cross-sell, upsell, and solution expansion.
Working closely with Customer Success, Product, Marketing, and Partnerships, you'll become a trusted advisor to your customers, helping them by understanding their business, identifying future needs, and recommending solutions that help them grow.
About the Role
You'll be responsible for developing strong relationships with existing customers across Australia and New Zealand while identifying opportunities to expand their use of the platform. You'll work collaboratively across the business to ensure customers achieve maximum value from our solutions while contributing to revenue growth, customer retention, and long-term business success.
- Manage a portfolio of existing law firm customers across Australia and New Zealand.
- Identify cross-sell, upsell, and solution expansion opportunities that deliver value to customers.
- Develop strategic account plans that support customer growth and retention.
- Build trusted relationships with key decision-makers and become their strategic advisor.
- Conduct customer business reviews and lead commercial conversations around future opportunities.
- Partner with Customer Success, Marketing, Product, and Partnerships to deliver a seamless customer experience.
- Maintain an accurate sales pipeline, forecasts, and customer activity within Salesforce.
- Capture customer feedback and provide valuable insights to Product and Marketing teams.
- Build relationships with strategic partners to support mutual customer growth.
- Achieve quarterly revenue targets while maintaining high levels of customer satisfaction.
About You
- Three + years in customer success or account management role within legal technology, familiar with practice management and accounting solutions.
- You build trusted relationships that create long-term partnerships and commercial success.
- You identify opportunities to expand customer value and confidently navigate commercial conversations.
- You take time to understand your customers' businesses and tailor solutions that genuinely meet their needs.
- You enjoy working across Sales, Customer Success, Marketing, Product, and Partnerships to deliver the best customer outcomes.
- You communicate confidently with executives, simplify complex ideas, and build credibility through honesty and follow-through.
Customer Development Manager – Hybrid in Canberra employer: Novum Global
At Novum Global, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Our Senior Commercial Property Counsel role offers not only competitive remuneration but also a strong focus on professional development and work-life balance, making it an ideal environment for those looking to grow their careers while enjoying the benefits of a modern, tech-enabled practice in Australia.
