Job Description
What you'll be doing:
- Welcoming our late arrival guests and farewell to our early departures.
- Ensure the smooth and efficient running of the Hotel's overnight operation, maintaining guest satisfaction and the safety and security of the property.
- Taking initiative to ensure positive and productive interactions with our customers.
- Undertake the daily reconciliation of the Hotel's trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
- Prepare and distribute relevant reports to relevant departments.
- Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
- Providing efficient service for guest registration and departure by checking in and out guests as required.
- Maximising guest satisfaction as well as the safety and security of the property.
- Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.
Qualifications
The must-haves:
- Be a night owl who enjoys working with a team
- Exceptional customer service & communication skills
- Excellent time management skills and the ability to work autonomously
- A hands-on team player with a can-do attitude
- Initiates contact and establishes rapport easily
- Willingness to take ownership and have the initiative to carry out different tasks as required
- A good understanding of finance and accounting practices
- The ability to coordinate multiple tasks whilst maintaining attention to detail
- Your Responsible Service of Alcohol (RSA) Certificate.
- Knowledge of Opera Cloud is a bonus
- Full Tasmanian Drivers License
- An ability to work 11:00 pm to 7:00 am and the flexibility to work weekdays, weekends and public holidays
Additional Information
In return we will offer you...
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
- Learn Your Way - Support your career development with access to Accor's industry leading training platforms.
- An opportunity to be part of a fun and supportive team who love what they do!
Night Auditor - Full-Time Or Part-Time in Devonport employer: NOVOTEL
Accor is an exceptional employer, offering a vibrant work culture that prioritises personal growth and development. With tailored training programs through Accor Academy and access to exclusive benefits like discounted hotel stays and experiences, employees are empowered to thrive in their careers while enjoying a supportive and inclusive environment. Join us in a location that celebrates diversity and fosters a sense of belonging, making every day at work meaningful and rewarding.
