At a Glance
- Tasks: Kick off memorable guest experiences and handle bookings with a smile.
- Company: Join Marriott International, a leader in hospitality with a global presence.
- Benefits: Enjoy staff discounts, flexible hours, and career growth opportunities.
- Other info: Work in a supportive environment that celebrates diversity and inclusion.
- Why this job: Be part of a dynamic team that values your contributions and creativity.
- Qualifications: Great communication skills and a passion for customer service.
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions.
Position Summary:
- Support your Guest Services team with general operational tasks
- Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
- Assign rooms according to guest requests and preferences whenever possible
- Handle general hotel enquiries, engage and inspire guests through each guest experience
- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
- Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
Your day-to-day:
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging and prioritising IHG Rewards Club members, InterContinental Ambassadors, and returning guests in person or over the phone
- Handling guest bookings, suggesting upgrades, and promoting amenities
- Taking, managing, and receiving cash and credit payments efficiently for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations
- Maintaining a professional appearance and embodying brand values
Qualifications:
- Communication skills - guests will need to come to you with concerns as well as compliments, so you'll need to be easy to talk to
- Problem-solving skills which will turn issues into opportunities, so every guest leaves with great memories
- Flexibility to work a variety of shifts between 7am and 11pm - night, weekend and holiday shifts are all part of the job
- Literate and Tech-Savvy - you'll need a good grasp of reading, writing, basic math and computers
- Fluency in English - extra language skills would be great, but not essential
- Full Australian Working Rights
What you can expect from us:
- From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life -- including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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