What you will be doing:
Reporting to the Front Office Manager you will be delivering service excellence, from check in to check out and at every guest journey point.
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
- Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts.
- Answer all telephone calls in a professional manner according to brand standard.
- Live our loyalty culture and drive enrolments and sales for our loyalty program.
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Guest Service Agent - Novotel Sydney Darling Square employer: Novotel Hotels
At Novotel Sunshine Coast Resort and Convention Centre, we pride ourselves on being an exceptional employer that values both professional growth and a vibrant work culture. As part of the Accor family, you will enjoy comprehensive benefits, opportunities for career advancement, and the chance to contribute to a dynamic team in a stunning coastal location, all while playing a key role in enhancing guest experiences.
