Second Purser (Crew) in Gold Coast

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Responsibilities:

• Assume personal responsibility for safety and NCLH's impact upon the environment.
• Ensure smooth Clearance for all crew in accordance with advised Port requirements and OCI / RSSC policies.
• Ensure accurate financial reporting of crew accounting, maintenance of crew systems and payroll compliance in accordance with OCI / RSSC policies.
• Facilitate information flow to Department Heads, Shipboard Management and OCI / RSSC Corporate.
• Liaise closely with Training & Development Manager / HR Manager on board to ensure good relations are maintained and information is shared between all on board.

Guest Experience:

• Demonstrates a genuine concern for guests' wellbeing at all times; pro-active approach to problem solving.

Crew Experience:

• Demonstrate a genuine concern for crew wellbeing at all times; pro-active approach to problem solving; treats crew members as the internal customer.

Operational and Administrative:

• All communications with port agents for port clearance requirements and pre-arrival notifications for crew.
• Preparation of clearance papers for each port.
• E-mail daily crew manifests and movements to shore side and port agents.
• Prepare Crew Landing forms and send to port agent.
• Attend ship's clearance along with Crew Purser.
• Confirm crew figures in MAPS and Fidelio balance to actual crew count each day.
• Assist Crew Purser and Crew Administrator with crew sign ons and sign offs.
• Prepare and print crew passes.
• Maintain ships articles for sign offs, sign ons and Master's signature.
• Assist Crew Administrator in updating MXP, MAPS and Fidelio where required on large turnover days.
• Overall responsible for all passports and seaman's books and Yellow Fever certificates.
• Assist Crew with general queries along with Crew Administrator.
• Take Crew cabin maintenance requests.
• Update victualling daily and voyage report daily.
• Advise Department heads of position changes.
• Monthly update of crew sign off dates in Fidelio.
• Prepare Visa application for disembarking crew when/where required.
• Attend Crew Welfare Meetings and assist with Crew Welfare activities.
• Cover Reception desk for meetings.

Finance:

• Sets up US crew in payroll in MXP as Taxable.
• Collects W4 and all US taxes paperwork and sends to shore side.
• Prepare expense reports and data entry of expenses and deductions.
• Balance Payroll Journal Entry to Additions & Deductions Sheet and review the wage components according to the GL Journal entry before EOM.
• Print and distribute crew pay slips EOM.
• Administer payroll confirmation report – ensure all signed etc.
• Assist with EOM payroll package.
• Review crew open balance report to monitor crew spending.
• Take cash payments for crew accounts during crew hours.
• Sell foreign currency to crew and provide US $ change to crew.

Training and Development:

• Supports and guides Crew Administrator.
• Trains, coaches and leads crew to consistently superior levels of performance.
• Creates and maintains a positive work environment; models excellent leadership behaviour.
• Promotes, participates in and actively suggests enhancements of the Signature Your World Service program.

Safety:

• Will participate in crew and passenger safety drills according to instructions from ship's command.
• Comply with company safety and pollution prevention regulations.

Education and Experience:

• MS Office Suite.
• Fidelio Cruise including (but not limited to) modules: Cruise Management, Quick Check In.
• Micros / Symphony POS.
• MXP, MAPS.
• Hospitality Background preferred; Travel industry and previous shipboard experience required.
• Experience in crew operations preferred.
• Understanding of the highest level of service; Excellent administrative skills.
• Strong leadership skills and practice "leadership by example".
• Outgoing personality, open minded and flexible; Ability to work in an international environment.
• Ability to perform well under pressure; Excellent appearance and excellent social skills.
• Well organized; Knowledge of Clearance and Port Regulations (Preferable).

EQUAL OPPORTUNITY EMPLOYER: It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.