At a Glance
- Tasks: Create hire agreements, manage invoicing, and provide top-notch customer service.
- Company: Dynamic equipment hire company based in Narangba with a focus on teamwork.
- Benefits: Negotiable salary, hands-on experience, and a supportive work environment.
- Other info: Fast-paced environment with opportunities to build relationships and grow your career.
- Why this job: Join a team that values customer service and offers real-world problem-solving opportunities.
- Qualifications: Experience in equipment hire or construction, strong computer skills, and a passion for customer service.
The predicted salary is between 51750 - 63250 $ per year.
This is a hands-on position, customer service focussed role designed to work with our team. You will be based at Narangba yard. The role is responsible for creating hire agreements, invoicing, arranging delivery and collection of equipment, telephone sales, and serving customers at the branch.
Specific tasks include:
- Entering hire agreements and customer details into the system
- Customer service – face to face, telephone, and online orders
- Coordinate and monitor incoming and outgoing equipment to ensure our high standards of service and that customer requirements are exceeded
- Scheduling deliveries and pickups
- Closing out hire contracts on return of equipment and invoicing customers
- Managing point-of-sale payments and entering hire control software
- Build trust and strong relationships with customers through friendly communication, advice and exceptional service
- Providing a Duty of Care to the Workplace Health & Safety to yourself, your co-workers and visitors coming onto the premises
To be successful in this role, you will be a team player, competent using a computer and mobile devices, passionate about customer service, sales, and providing solutions to our customers. Previous experience in equipment hire and/or construction industry is a must.
Ideally you will possess the following skills and attributes:
- Strong computer skills
- Understanding of machines, attachments, and construction equipment
- Positive attitude and good people skills
- Friendly and able to develop personal relationships
- Passion for providing the highest level of customer service
- General problem-solving skills, particularly with equipment functionality
- Excellent organisational/time management skills
- Experience working in a fast-paced, busy work environment
- Ability to work autonomously to deadlines
- High attention to detail
Negotiable salary package for right applicant.
Hire Controller / Customer Service in Narangba employer: Northside Machinery Hire
Join a dynamic team at our Narangba yard, where we prioritise customer service and employee growth. We offer a supportive work culture that values teamwork and communication, alongside competitive salary packages and opportunities for professional development in the equipment hire and construction industry. Experience a rewarding career with us, where your contributions directly impact customer satisfaction and operational excellence.
