Northside Audiology is seeking a receptionist to join our audiology clinic in Chatswood, NSW. We are looking for a five day position, but this could be one person full time, or two people job sharing.
This is a vital role in delivering exceptional client experiences and supporting the smooth operation of our clinical services.
You will be the first point of contact for our clients, ensuring they receive warm, professional and efficient service throughout their visit. This role is integral to maintaining the high standards of care and customer satisfaction that define Northside Audiology.
Key responsibilities
Greeting clients upon arrival and managing the reception desk in a welcoming and professional manner
Scheduling and confirming client appointments, ensuring efficient clinic flow and minimal wait times
Processing client registrations, updating personal and medical information, and maintaining accurate records
Handling client enquiries regarding services, products and appointment availability with knowledge and courtesy
Managing clinic administration tasks including filing, data entry, telephone and email correspondence
Processing payments and managing financial transactions with accuracy and discretion
Supporting audiologists and clinical staff by preparing treatment rooms and assisting with client care as required
Maintaining confidentiality and complying with privacy legislation and clinic policies
Contributing to a positive clinic environment and supporting team collaboration
What we're looking for
2 years previous experience in medical administration, client services or healthcare settings
Strong communication and interpersonal skills with the ability to interact professionally with diverse clientele
Proficiency with computer systems, scheduling software and Microsoft Office applications
Excellent organisational skills with the ability to manage multiple tasks and priorities
Attention to detail and accuracy when handling records, data entry and financial transactions
Understanding of medical confidentiality and privacy requirements
A patient, empathetic approach to client care and support
Reliability and flexibility to accommodate part-time working arrangements
Desirable: Knowledge of audiology or hearing healthcare services
About us
Northside Audiology is dedicated to providing comprehensive hearing healthcare solutions to our community. We are committed to delivering exceptional clinical care, personalised service and innovative solutions to help our clients improve their quality of life through better hearing. Our team of experienced professionals works collaboratively to create a welcoming environment where clients feel valued and heard. We pride ourselves on our patient-centred approach and commitment to professional excellence in audiology.
What we offer
A supportive and collaborative team environment where your contributions are valued
Flexible part-time or full time working arrangements that can accommodate your lifestyle needs
Exposure to the healthcare industry and opportunity to learn about audiology and hearing healthcare
Professional development and training opportunities to enhance your skills and knowledge
A welcoming workplace culture focused on client care and team wellbeing
Medical Receptionist - Audiology Clinic in Willoughby employer: Northside Audiology
Northside Audiology is an exceptional employer that prioritises professional growth and a collaborative work culture, making it an ideal place for Diagnostic Audiologists. With a strong emphasis on comprehensive patient care and ongoing clinical development, employees are supported in honing their skills while working alongside experienced clinicians. Located in a vibrant community, the practice fosters a positive team environment where every member is valued, ensuring that both staff and patients thrive.
