Duty Manager in Kallangur

Step Into the Spotlight as a Duty Manager at Norths! At Norths Leagues & Services Club, we’re more than a club — we’re the heartbeat of the community, serving over 50,000 members with pride, passion, and award-winning excellence.

The Role: This is your chance to be at the center of the action, leading teams, delivering exceptional service, and ensuring seamless day-to-day operations. You’ll play a pivotal role in maintaining club standards, supporting multiple departments, and creating memorable experiences for our members and guests.

Key Responsibilities:

• Operational Leadership: Oversee the daily running of the club, ensuring all areas (restaurant, bars, gaming, and events) operate smoothly and efficiently.
• Team Management & Mentorship: Lead, motivate, and develop staff, ensuring a high-performing, customer-focused team across all departments.
• Member Experience: Ensure exceptional service at all touchpoints, handling member feedback and resolving issues promptly and professionally.
• Financial Management: Manage daily banking, reconciliations, and cash handling procedures, ensuring accuracy and compliance.
• Scheduling & Rostering: Create and maintain rosters, approve timesheets, and allocate resources effectively to cover peak periods.
• Compliance & Safety: Maintain adherence to licensing, RSA/RSG, and regulatory requirements, while overseeing safety and responsible service of alcohol.
• Data & Reporting: Accurately manage records, data entry, and reporting through Eaglei360 and Odyssey platforms.
• Event & Function Support: Assist with club events, functions, and entertainment activations, ensuring seamless execution and excellent member experiences.
• Cross-Department Collaboration: Work closely with Operations, Food & Beverage, Gaming, and Membership teams to ensure all areas are aligned and performing at their best.

What You Bring to the Table:

We’re looking for a hands-on leader who thrives in a fast-paced, dynamic environment. You will have:

• Proven experience in a similar hospitality or club management role
• Strong leadership skills – able to inspire and manage a team under pressure
• A passion for creating memorable experiences for members and guests
• Excellent communication, problem-solving, and time management skills
• A proactive, can-do attitude with the ability to make quick decisions
• Current RSA, RSG, First Aid, Safe Food Handling, Blue Card and RMLV certificates
• Flexibility to work nights, weekends, and public holidays

Why Norths?

At Norths, you’re not just joining a club — you’re joining an award-winning, innovative team recognized for excellence, community leadership, and hospitality innovation.

• Career Growth: Opportunities to progress and develop within a high-performing team
• Competitive Pay: A package that reflects your skills and experience
• Work-Life Balance: Flexible rotating roster to suit your lifestyle
• Perks & Support: Free on-site parking and access to our Employee Assistance Program

Ready to Make Your Mark? If you’re a motivated, energetic leader who thrives on delivering exceptional service and running a fast-paced operation, we want YOU on our team!