At a Glance
- Tasks: Connect individuals and families with vital community support and services.
- Company: Community Gateway, dedicated to empowering local communities since 1976.
- Benefits: Permanent part-time role with bonus leave, salary packaging, and professional development.
- Other info: Join a supportive team committed to inclusion and cultural safety.
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: Experience in community engagement and a passion for helping others.
The predicted salary is between 49500 - 60500 $ per year.
- Kyogle, NSW | Permanent Part-Time | SCHADS Award Level 3
- Enjoy an Additional 2 Weeks of Bonus Leave Over Christmas
Connect people with the support they need and make a difference in your local community.
At Community Gateway, we believe everyone should have access to the right support, information and opportunities to feel safe, included and connected.
We're seeking a compassionate and community-minded Outreach & Intake Officer to join our Community Hubs team in Kyogle.
This role provides front-line support to individuals and families, with a strong focus on culturally safe engagement with Aboriginal and Torres Strait Islander peoples and communities.
If you're someone who enjoys connecting with people, building genuine community relationships and helping individuals and families navigate services and supports, we'd love to hear from you.
About Community Gateway
Community Gateway has been supporting Northern NSW communities since 1976.
Guided by our vision of \"Many tracks, one road, sustaining community,\" we deliver a broad range of services that reduce disadvantage, strengthen wellbeing and empower individuals and families.
We are a child-safe organisation committed to inclusion, diversity and cultural safety, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
About the Role
As the Outreach & Intake Officer â Kyogle, you'll provide practical, person‐centred support to community members accessing Community Gateway and the Kyogle Neighbourhood Centre.
You'll play an important role in connecting individuals and families with services and supports through:
- Providing intake, assessment, information and referral support.
- Supporting clients to identify their needs and access appropriate internal and external services.
- Conducting outreach activities to engage Aboriginal and Torres Strait Islander individuals, families and communities.
- Building positive relationships with Aboriginal community members, Elders, organisations and key stakeholders.
- Supporting culturally safe and accessible service delivery.
- Assisting clients with forms, documents and navigating services, including Centrelink processes, payments and obligations.
- Providing brief interventions, practical assistance and appropriate follow‐up.
- Supporting the day‐day operation of the Kyogle Neighbourhood Centre, including reception and administrative activities.
- Representing Community Gateway at community events, forums and networking opportunities.
- Maintaining accurate client records, case notes, data and outcomes.
You'll work collaboratively with clients, colleagues, community organisations and service providers to help people navigate services, overcome barriers and access the support they need.
About You
To be successful, you'll bring
- Relevant tertiary qualifications and/or equivalent experience in a similar role.
- Aboriginal and/or Torres Strait Islander background, or demonstrated experience working with Aboriginal and Torres Strait Islander peoples, families and communities.
- The ability to exercise initiative and sound judgement when assessing client needs and identifying appropriate supports and referral pathways.
- A sound understanding of services available to vulnerable individuals and families.
- Experience in community engagement, outreach activities or supporting vulnerable people to access services.
- Strong communication, relationship-building and interpersonal skills.
- Sound record‐keeping and data collection skills, including experience using Microsoft Office and CRM systems.
- The ability to work collaboratively within a team while managing competing priorities.
You will also require
- Current NSW Driver Licence.
- NSW Working With Children Check.
- National Police Check.
What's on Offer?
- Permanent part‐time position.
- SCHADS Award Level 3 salary plus superannuation.
- Enjoy an Additional 2 Weeks of Bonus Leave Over Christmas.
- Salary Packaging benefits to increase your take‐home pay.
- Ongoing professional development and supervision.
- A supportive and collaborative workplace culture.
- The opportunity to build meaningful relationships within the Kyogle community.
- A role where you can make a genuine difference for individuals, families and communities.
Community Gateway is an Equal Employment Opportunity employer and values diversity in our workforce.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people with demonstrated experience working alongside Aboriginal and Torres Strait Islander communities.
Applications close: 25 August 2026
For any additional information, please contact Philippa Hakavalu - Manager Community Hubs on 0498 008 513 or
- Posted Date10 Aug 2026
- Location Kyogle
NSW /Australia - Industry Community Services & Development
Outreach and Intake Officer - Kyogle employer: Northern Rivers Community Gateway
Community Gateway is an exceptional employer, deeply committed to fostering a supportive and values-driven workplace in Lismore. With a focus on meaningful work that creates real impact, employees benefit from flexible arrangements, professional development opportunities, and unique perks like additional paid leave over Christmas. Our inclusive culture prioritises employee well-being and growth, making it an ideal environment for those passionate about making a difference in the community.
Contact Details:
Northern Rivers Community Gateway Recruitment Team
