Customer Service Representative (Testing Only) – Remote
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Job Description
Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues in a satisfactory manner
- Provide product and service information to customers
- Process orders, returns, and exchanges
- Maintain accurate customer records and documentation
- Collaborate with other departments to ensure customer satisfaction
- Continuously improve customer service skills and knowledge of products and services
Qualifications:
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication skills, both verbal and written
- Strong problem‑solving skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and other relevant software
- Ability to multitask and prioritize tasks effectively
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Insurance & Claims Specialist — Flex Time employer: Northern Beaches Council
Northern Beaches Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With flexible working arrangements, including the option to work from home, and a commitment to sustainable community development, employees can enjoy a fulfilling career while making a positive impact in the beautiful Northern Beaches area.
