Job Overview
Remote Planning Specialist
6001 Perth SVT
Posted 8 days ago
Responsibilities
- Deliver professional customer service in-person, via phone, or email.
- Assist clients in planning seamless experiences.
- Prepare and manage client itineraries and needs.
- Maintain meticulous records in line with government regulations and company policies.
- Organize and manage files effectively.
- Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
- Support clients with booking modifications, cancellations, and special travel requests.
- Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
- Follow up with clients to confirm travel plans and gather feedback post-trip.
- Address concerns with empathy and efficiency.
- Plan and customize travel itineraries.
- Provide travel advice and recommendations.
- Handle bookings and reservations.
- Manage customer relationships.
- Stay updated on travel trends.
- Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
- Support travelers with booking updates, modifications, cancellations, and special requests.
- Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
- Follow up to confirm trip details and gather feedback post-travel.
- Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
Requirements
- Must be authorized to work in the US, UK, Australia, LATAM, or Spain.
- Must have access to reliable internet.
- Must be 18 years of age and be authorized to work in the US.
- 2 years’ experience in a dedicated HR Advisor role.
- Strong background in blue-collar recruitment and EBA interpretation.
- Advanced MS Office skills and high attention to detail.
- A helpful, initiative-driven approach to HR service delivery.
- Working from Home/remotely option/independent consultant.
- Credentials, E & O Insurance (Required by law), Licensing, and Certifications.
- Strong communication and customer service skills.
- A background in customer service, ideally within travel, tourism, or hospitality.
- High attention to detail, strong organizational habits, and a proactive mindset.
- Tech-savvy and able to learn new systems and booking tools quickly.
- A genuine enthusiasm for travel and helping others create memorable experiences.
- Excellent communication skills - both written and verbal.
- Strong written and verbal communication abilities.
- Ability to multitask and prioritize in a remote work environment.
- Comfortable learning new technology and online booking platforms.
- Detail oriented, dependable, and proactive.
- Passion for creating exceptional travel experiences.
- Strong communication and organizational skills.
Benefits
- Multiple Training Opportunities.
- Supportive Community: group forum and virtual gatherings.
- Flexible Working Arrangements: part-time or full-time roles, remote.
- Employee discounts.
- Flexible schedule for better work-life balance.
- Professional development assistance to advance your career.
- Fully remote flexibility.
- Exclusive travel perks and access to industry-only discounts.
- Professional development through ongoing training, mentorship, and team support.
- Community culture where passion for travel, connection, and meaningful memories drives everything we do.
- Access to travel education, industry resources, exclusive perks.
- Mentorship-driven team culture.
- Supportive team environment with mentorship.
- Professional growth opportunities.
- Access to travel industry resources and exclusive travel benefits.
- Comprehensive onboarding and ongoing training.
Eligibility & Compliance
- Must be authorized to work in the US, UK, Australia, LATAM, or Spain.
- Must have access to reliable internet.
- Must be 18 years of age and be authorized to work in the US.
- Credentials, E & O Insurance (Required by law), Licensing, and Certifications.
- Receive discounts and travel perks.
- Participate in FAM Trips (available only to licensed agents).
- Free ongoing vendor and company trainings.
- Options to specialize in specific destinations and/or niches within the travel industry.
#J-18808-Ljbffr
