- Office locations: Canberra
- Essential: Current NV2 and/or TSPV security clearance
- Start Date: June 2027
We are seeking a Service Delivery Manager to oversee operational services, manage stakeholder relationships and drive service improvement.
Key responsibilities
- Manage service levels, performance reporting and service reviews.
- Coordinate incident, problem, change and service request management.
- Lead escalations and oversee service transition and continuity.
- Manage suppliers, delivery teams and operational risks.
Skills & experience
- Proven experience managing end-to-end ICT service delivery.
- Strong understanding of ITIL service management practices.
- Experience with ITSM platforms, service dashboards and performance reporting.
- Strong customer engagement, supplier management and leadership skills.
Security Clearance: Current NV2 or TSPV clearance is strictly required
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Service Delivery Manager in Canberra employer: Nixil
Nixil is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to lead in the rapidly evolving field of AI and microservices. Located in Australia, we offer competitive benefits, continuous professional development opportunities, and a commitment to work-life balance, making it an ideal environment for those looking to make a meaningful impact in technology.
