At a Glance
- Tasks: Shape digital services for intelligence practitioners using your UX and Human-Centred Design skills.
- Company: Join a major Federal Government client with offices in Sydney, Canberra, and Adelaide.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborate in a dynamic Agile environment with excellent career advancement potential.
- Why this job: Make a real impact by designing accessible and effective digital services.
- Qualifications: Must have current NV1, NV2 or TSPV security clearance and strong UX design experience.
The predicted salary is between 82800 - 101200 $ per year.
- Office locations: Sydney, Canberra and Adelaide
- Essential: Current NV1, NV2 or TSPV security clearance
Help shape digital services that support intelligence practitioners and partner agencies.
We are seeking an experienced Service Designer to support a major Federal Government client with offices in Sydney, Canberra and Adelaide.
Apply your Service Design, UX and Human-Centred Design (HCD) expertise to create accessible, effective end-to-end digital services across complex operational environments.
What you’ll do
- Conduct user research, facilitate workshops and lead usability testing to understand user needs.
- Develop personas, journey maps and service blueprints to inform service design.
- Translate research insights into actionable requirements and user stories.
- Collaborate with Product Owners, Business Analysts, Architects and delivery teams to shape solutions.
- Ensure services meet WCAG 2.1 AA accessibility requirements and align with digital service standards.
- Support Agile delivery through Scrum, SAFe or Lean UX practices.
What you’ll bring
- A current NV1, NV2 or TSPV security clearance — mandatory.
- A strong background in Service Design, UX and HCD, with experience designing end-to-end services.
- Proficiency in Figma, Miro, Visio or similar tools.
- Experience working within Agile delivery teams.
- Knowledge of accessibility requirements and digital service standards.
- Strong research, facilitation and collaboration skills, with the ability to turn complex findings into clear design outcomes.
Experience in law enforcement, intelligence, defence or other highly regulated environments will be highly regarded.
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UX / Human-centred Design Specialist in Sydney employer: Nixil Pty
As a Communications System Engineer, you'll thrive in a dynamic work environment that values technical expertise and collaboration. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that encourages innovation and teamwork. Located in a strategic area with access to Defence stakeholders, we offer a unique chance to contribute to meaningful projects while enjoying a balanced work-life experience.
